Administering Cisco Unified Communications Manager 7.0

When upgrading to Communications Manager 7 and Unity 7 from an earlier Unified Communications solution, or if moving to Cisco Unified Communications from a traditional PBX, this course provides the administrator with the required skills and knowledge to administer your system immediately. For administrators with previous Communications Manager experience, the course covers the enhancements in Communications Manager 7 and Unity 7 that affect administrative tasks. All labs have been updated and will be completed on the latest software. In Administering Cisco IP Telephony Solutions, you will get an in-depth and detailed administration level course on how to support your Communications Manager 7.01 and Unity 7.0 installation. In this course, we cover the addition of users, changing user preferences, basic phone installation, changing Unity voice mail subscribers and a host of other topics associated with the day-to-day management of your Cisco Unified Communications system. Administrators learn hands-on the use of the Bulk Administration Tool (BAT) to efficiently make administrative changes. Common support issues are covered and practiced in a lab setting so that your administrators can also provide tier 1 support.

Course Content

* Introduction to IP Telephony
* Exploring IP Telephony
* Describing the Cisco Unified Communications Manager Deployment Models
* Defining the CUCM Basic Configuration
* Logging into Cisco Unified Communications Manager
* Configuring the Cisco Unified Communications Manager Server
* Describing Multilevel Administration
* Configuring the Disaster Recovery System: Backup and Restore Procedures
* Preparing for Phone Registration
* Configuring Cisco Unified Communications Manager System Parameters
* Supporting Cisco IP Phones
* Exploring Phone Registration and IP Phone Communications
* Configuring a Basic Route Plan
* Exploring Gateways
* Creating a Route Plan
* Discovering Route Filters and Digit Manipulation
* Configuring Route Filters and Translation Patterns
* Understanding Digit Manipulation
* Exploring Class of Control
* Defining Class of Control
* Configuring Advanced Class of Control Features
* Explaining CAC and SRST
* Understanding CAC
* Exploring SRST
* Understanding Media Resources
* Explaining Media Resources
* Exploring Media Resource Management
* Describing Cisco Unified Communications Manager Features
* Understanding Basic Cisco Unified Communications Management Features
* Exploring Hunt Groups
* Describing Phone Services
* Exploring Moves, Adds, Changes, and Administration
* Understanding Phone Moves, Adds, and Changes
* Describing User Configuration
* Utilizing the Cisco Unified Communications Manager BAT