Advanced Services - Cisco IPCC Enterprise Advanced Scripting

The programme is for those candidates who are in the field of call center & other technicians. The programme is mainly for the professionals who are in the duty of distributing and backing of Cisco IPCC Enterprise/ICM and applying end-to-end call-flow patterns.

Eligibility

familiar with Cisco Call Center Technology and
knowledge of Integrated Call Management or IPCC

The main target of this programme is as follows

Developing a technology to determine business regulations which prescribe the bringing of calls within a call center

Changing business principles in a call-flow design as required

Developing scripts for IVR treatment, collection of digits, performance of database lookups, & facilitating screen pops at the desktop

Syllabus of the programme Advanced Services - Cisco IPCC Enterprise Advanced Scripting (IPCAS) is as follows

Usual Script Nodes
Programming Scripts
Modern Characteristics
Database Route
Troubleshoot
Business Laws and Regulations etc

In addition to this, the programme Advanced Services - Cisco IPCC Enterprise Advanced Scripting (IPCAS) has well equipped lab facility