Advanced Services - Cisco IPCC Enterprise Advanced Scripting

HBF IT EDUCATION SERVICES
In Bangalore

Price on request
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Important information

  • Course
  • Bangalore
  • Duration:
    1 Day
Description

Develop a technique for determining the business rules that dictate the delivery of calls within a call center. Convert business rules into a call-flow design based on the requirements. Develop scripts providing IVR treatment, collecting digits, performing database lookups, and facilitating screen pops at the desktop. Recognize how scripting can affect historical reporting and identify script failure and learn troubleshooting techniques. Test the scripting logic to verify that it meets the business requirements

Important information
Venues

Where and when

Starts Location
On request
Bangalore
#70/1, 2nd Floor, Dr.Brownamma Towers 2nd Cross, Mission Road, CSI Compund, Opp: HCG Hospital, 560027, Karnataka, India
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Course programme

The programme is for those candidates who are in the field of call center & other technicians. The programme is mainly for the professionals who are in the duty of distributing and backing of Cisco IPCC Enterprise/ICM and applying end-to-end call-flow patterns.

Eligibility

familiar with Cisco Call Center Technology and
knowledge of Integrated Call Management or IPCC

The main target of this programme is as follows

Developing a technology to determine business regulations which prescribe the bringing of calls within a call center

Changing business principles in a call-flow design as required

Developing scripts for IVR treatment, collection of digits, performance of database lookups, & facilitating screen pops at the desktop

Syllabus of the programme Advanced Services - Cisco IPCC Enterprise Advanced Scripting (IPCAS) is as follows

Usual Script Nodes
Programming Scripts
Modern Characteristics
Database Route
Troubleshoot
Business Laws and Regulations etc

In addition to this, the programme Advanced Services - Cisco IPCC Enterprise Advanced Scripting (IPCAS) has well equipped lab facility






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