Advanced Services - Customizing ICM/IPCC Reports Workshop

The programme is for those who are in the field of designing, figuring, and applying reports of call center & ICM/CC accounts.

Eligibility

The candidates interested in this programme must be familiar with telephone, knowledge of Cisco Unified ICM or CC, and knowledge of MS-SQL & databases.

The main target of the programme is as follows

The programme trains candidates in such a way that they are able to explain the Cisco Unified ICM atmosphere, interpret the distinctive flow of calls, relating the rate of flow of calls to generate data, explaining the main patterns of Cisco Unified ICM call statistics, assessing the demand for
customization, using of InfoMaker for formatting & creating templates, addition of new templates to WebView

Syllabus of the programme

Introducing WebView
Generating of Data & Call Flows
Arranging of Templates
Modify & Install WebView Templates
Fulfillment of the needs of clients
Particular records of agents
Structured Query Language

In addition to this, the Institute has a modern lab facility. The lab is equipped with all the modern facilities and instruments.