Airport Customer ServiceInternational Travel & Tourism Academy. DGCA Approved. IATA Authorized Training Centre
Price on request
Learn about key customer service skills and become a better airport service provider. This course is a must for anybody wanting or starting to work in a commercial function within an airport environment.
Course Contents:The Airport Environment Airport Customer Types, Needs and Behaviours Cross-cultural Awareness Airport Customer Service Features Characteristics of Airport Shops Professional Salesmanship Handling Complaints and Returns Customer Service Measurements Loss Prevention Trends in Customer Service