Airport Customer Service

International Travel & Tourism Academy. DGCA Approved. IATA Authorized Training Centre
In Chandigarh

Price on request

Important information

  • Course
  • Chandigarh
  • Duration:
    6 Months

Important information

Where and when

Starts Location
On request
SCO 93, Sector 44 c, Chandigarh, 160047, Chandigarh, India
See map

Course programme

Learn about key customer service skills and become a better airport service provider. This course is a must for anybody wanting or starting to work in a commercial function within an airport environment.

Course Contents:

The Airport Environment Airport Customer Types, Needs and Behaviours Cross-cultural Awareness Airport Customer Service Features Characteristics of Airport Shops Professional Salesmanship Handling Complaints and Returns Customer Service Measurements Loss Prevention Trends in Customer Service