BPO Course with Fluent English

GOLS Academy
Online

Rs 6
You can also call the Study Centre
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Important information

  • Course
  • Online
  • Duration:
    4 Months
Description

Important information

Frequent Asked Questions

· Requirements

Basic knowledge of English, effective communication skills and necessary computer and internet skills.

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Course programme

Throughout the financial year'09, the Information Technologies BPO Company aggregate revenue of USD sixty billions & generate straight service for over 2.23 millions populace. Even after the monetary meltdowns, the export sectors shall immobile witness twice digit enlargement. Concurrently, domestic BPO's, which is fewer precious by financial meltdowns, is predictable to grows at twenty percent. The dimension of opportunities can be gauge from the truth that India at present account for just over 4 percent of the equipment related operating cost incur international. What is of curiosity to letter is that the enlargement in international resource is predictable to be 4 time that of technologies connected spending.

In sight of this enlargement, the Information Technology BPO company is projected to employ 2.3 to 3 millions experts by FY 2011 Source: NASSCOM's

Program Description:
This program organize a candidate by serving him or her expand the abilities prerequisite by the BPO industries. The program covered essentials of Eng Grammars, Pronunciations & Writing skill, Comm. skill, Phone manners & Interview management Skill in details. The program not only explains the beginner with American's & British Idiom, also made aware of the ordinary English error. It also guide the beginner to hold customer criticism & thereby construct customer relationship.

Program object:

* The program, on one hand, aids a candidate to get better languages, thereby enable him to talk Eng like an inhabitant speakers.
* On the other hand, the programs introduce beginner to the essential rudiments of Customer Relationship Managements in Call Centre surroundings.

Program USPs:
This program is perfect for a Call Centre candidate. The program use a holistic loom to get better a candidate's essential English speaking skill as well as cover the essential of Customer Services, Call manages strategy, efficient listens ability, Phone decorum & managing dissimilar knids of customer. Along with the program also provide mastery assessment & end of the program measurement.

Subject Cover:
Call Centre essential Online Program
Eng Expression
Listens & Learns Eng Mades Easy
Ordinary Mistake in Eng
Managing Customer Complaint
Administration & construct Customer Relationship

Program Outcomes:
On the flourishing conclusion of this program, a certificates will be award. Adding, the contestants will increase enhanced ability to work in a domestics or international call centre or back offices.