Call Center Coach Program

Teaching is intended at trainer/leaders of a teams within the Call Centres. Throughout this 2 days teaching different form of effective techniques are intersperse with each other: clarification by the coach, exercise, mutual project, practical exercise in face of camera's & works one's own act plans with personal tip & point concentration.

Subjects:

** Work from the base of your idea: desire to be your players in the lenghty terms?
** What are your aim?
** What are criterion for a topmost Call Centre Coaches
** What situation is your SWOT study in? What are education target?& what do you wanted to be coaches on in revolve?
** How do you distinguish your teams member´ behavior? And how to make usage of max?
** Astutor how do you approaches across to other populace?
** Moving outs education conversation
** Howcurrent your idea & enhancement plan?
** How do you generate a good work foundation in your teams?
** On the job education

Teaching Objective:

** Increase imminent into1 own behavior & behavior of one colleague
** Developing information s& familiarity must be developer in the region of education the agent
** Carry out effectual & competent discussion
** Motivating the keenness for customers leaning & profitable communication
** How to increase insights given into colleague balanced & emotionals smotive & how to contract with them
** Acquire info about developments & change & creates a foundation
** How to engage the agent in the formative & carry out of development actions & realizing both personality & grouping target (quantitative or qualitative)

Timing: 2 successive days.

Follow up Training:

** Different teaching course from your individual DOOR development programs.