Call Centre Certificate Program

Certificate

In Gurgaon

Price on request

Description

  • Type

    Certificate

  • Location

    Gurgaon

  • Duration

    1 Day

Facilities

Location

Start date

Gurgaon (Haryāna)
See map
Palm Court, 2nd Floor, 20/4,Mehrauli Gurgaon Road, Gurgaon, 122001

Start date

On request

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Reviews

Course programme

The Indian BPO industry rests on a development route, coming out as one of the fundamental investment market industries in the states. The trends point to a stage of Indian BPO going an important part of the client's overall line of work; core.

Objectives:
* Preferred partner for 20 running BPO organization
* Over 10000 peoples employed with IBM after C3P
* 100% job arrangement - proven track record


Sales Concept
* Work as Sales person.
* Relationship Building
* Good way of talking
* Improve self confidence to deliver

Client Understanding
* Dealing different kinds of client
* Understanding client behavior (purchasing cycle)
* Differentiate between client assisting & Customer service (“wow” effect)

Subject Matter
* Work as a Marketing and Sales Professional
* Client purchasing cycle
* Client understanding & handling
* Good communication skills & listening

BPO International (Preferred Skills)
* Good Communication Skills
* Perfect Telephone Etiquette
* Stability to Work in Shifts
* Effective Listening Skills
* Excellent Computer Knowledge

Call Centre Certificate Program

Price on request