Call Centre Certificate Program

Hero MindMine
In Gurgaon

Price on request
You can also call the Study Centre
12422... More
Compare this course with other similar courses
See all

Important information

  • Certificate
  • Gurgaon
  • Duration:
    1 Day
Description

Important information
Venues

Where and when

Starts Location
On request
Gurgaon
Palm Court, 2nd Floor, 20/4,Mehrauli Gurgaon Road, Gurgaon, 122001, Haryana, India
See map

Course programme

The Indian BPO industry rests on a development route, coming out as one of the fundamental investment market industries in the states. The trends point to a stage of Indian BPO going an important part of the client's overall line of work; core.

Objectives:
* Preferred partner for 20 running BPO organization
* Over 10000 peoples employed with IBM after C3P
* 100% job arrangement - proven track record


Sales Concept
* Work as Sales person.
* Relationship Building
* Good way of talking
* Improve self confidence to deliver

Client Understanding
* Dealing different kinds of client
* Understanding client behavior (purchasing cycle)
* Differentiate between client assisting & Customer service (“wow” effect)

Subject Matter
* Work as a Marketing and Sales Professional
* Client purchasing cycle
* Client understanding & handling
* Good communication skills & listening

BPO International (Preferred Skills)
* Good Communication Skills
* Perfect Telephone Etiquette
* Stability to Work in Shifts
* Effective Listening Skills
* Excellent Computer Knowledge


Compare this course with other similar courses
See all