Call Centre Certificate Program
Certificate
In Gurgaon
Description
-
Type
Certificate
-
Location
Gurgaon
-
Duration
1 Day
Facilities
Location
Start date
Start date
Reviews
Course programme
The Indian BPO industry rests on a development route, coming out as one of the fundamental investment market industries in the states. The trends point to a stage of Indian BPO going an important part of the client's overall line of work; core.
Objectives:
* Preferred partner for 20 running BPO organization
* Over 10000 peoples employed with IBM after C3P
* 100% job arrangement - proven track record
Sales Concept
* Work as Sales person.
* Relationship Building
* Good way of talking
* Improve self confidence to deliver
Client Understanding
* Dealing different kinds of client
* Understanding client behavior (purchasing cycle)
* Differentiate between client assisting & Customer service (“wow” effect)
Subject Matter
* Work as a Marketing and Sales Professional
* Client purchasing cycle
* Client understanding & handling
* Good communication skills & listening
BPO International (Preferred Skills)
* Good Communication Skills
* Perfect Telephone Etiquette
* Stability to Work in Shifts
* Effective Listening Skills
* Excellent Computer Knowledge
Call Centre Certificate Program