Call Centre Certificate Program

Hero MindMine
In Gurgaon

Price on request
You can also call the Study Centre
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Important information

Typology Certificate
Start Gurgaon
Duration 1 Day
  • Certificate
  • Gurgaon
  • Duration:
    1 Day
Description

Venues

Where and when

Starts Location
On request
Gurgaon
Palm Court, 2nd Floor, 20/4,Mehrauli Gurgaon Road, Gurgaon, 122001, Haryana, India
See map
Starts On request
Location
Gurgaon
Palm Court, 2nd Floor, 20/4,Mehrauli Gurgaon Road, Gurgaon, 122001, Haryana, India
See map

Course programme

The Indian BPO industry rests on a development route, coming out as one of the fundamental investment market industries in the states. The trends point to a stage of Indian BPO going an important part of the client's overall line of work; core.

Objectives:
* Preferred partner for 20 running BPO organization
* Over 10000 peoples employed with IBM after C3P
* 100% job arrangement - proven track record


Sales Concept
* Work as Sales person.
* Relationship Building
* Good way of talking
* Improve self confidence to deliver

Client Understanding
* Dealing different kinds of client
* Understanding client behavior (purchasing cycle)
* Differentiate between client assisting & Customer service (“wow” effect)

Subject Matter
* Work as a Marketing and Sales Professional
* Client purchasing cycle
* Client understanding & handling
* Good communication skills & listening

BPO International (Preferred Skills)
* Good Communication Skills
* Perfect Telephone Etiquette
* Stability to Work in Shifts
* Effective Listening Skills
* Excellent Computer Knowledge


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