Call Centre Helpdesk Program

This program is suitable for help desk representatives, frequently in Call Centre surroundings.

During this teaching diverse different effective techniques are use: clarification by the trainers, barter of understanding, written exercise, joint project, conversation, function play in obverse of the camera's & in miniature groups, & lastly the contributors labor on their own actions plan with individual slant & point for concentration.

Subjects:

** What do customer waits for from you as an assist desk mediator?
** Standard for customer orient telephone conversation at the assist desk
** Arrangement of the discussion
** Methods for ask query, active listen & ask further queries
** Present your respond or the sol Using simple language
** Comm: Treat the caller as a human being
** Deal with tricky circumstances
** Protest are opportunity
** Personal action plans

Teaching Aim:

After this teaching you will be capable to:

** Be customer orient
** Be pro active in your deals with customer & user

Time Period: 2 consecutive days.

Follow up Teaching:

** Call Centre Inbounds
** Call Centre Outbounds
** Handle complaint
** Call Centre Coaches
** Telesale