Call Centre Helpdesk Program

DOOR Training and Consulting India Pvt. Ltd.
In Gurgaon

Price on request
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Important information

  • Course
  • Gurgaon
  • Duration:
    2 Days
Description

Important information
Venues

Where and when

Starts Location
On request
Gurgaon
SCO 26, 2nd Floor, Sector 31-32, (HUDA Market), 122001, Haryana, India
See map

Course programme

This program is suitable for help desk representatives, frequently in Call Centre surroundings.

During this teaching diverse different effective techniques are use: clarification by the trainers, barter of understanding, written exercise, joint project, conversation, function play in obverse of the camera's & in miniature groups, & lastly the contributors labor on their own actions plan with individual slant & point for concentration.

Subjects:

** What do customer waits for from you as an assist desk mediator?
** Standard for customer orient telephone conversation at the assist desk
** Arrangement of the discussion
** Methods for ask query, active listen & ask further queries
** Present your respond or the sol Using simple language
** Comm: Treat the caller as a human being
** Deal with tricky circumstances
** Protest are opportunity
** Personal action plans

Teaching Aim:

After this teaching you will be capable to:

** Be customer orient
** Be pro active in your deals with customer & user

Time Period: 2 consecutive days.

Follow up Teaching:

** Call Centre Inbounds
** Call Centre Outbounds
** Handle complaint
** Call Centre Coaches
** Telesale


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