Call Centre Helpdesk ProgramDOOR Training and Consulting India Pvt. Ltd.
Price on request
This program is suitable for help desk representatives, frequently in Call Centre surroundings.
During this teaching diverse different effective techniques are use: clarification by the trainers, barter of understanding, written exercise, joint project, conversation, function play in obverse of the camera's & in miniature groups, & lastly the contributors labor on their own actions plan with individual slant & point for concentration.
** What do customer waits for from you as an assist desk mediator?
** Standard for customer orient telephone conversation at the assist desk
** Arrangement of the discussion
** Methods for ask query, active listen & ask further queries
** Present your respond or the sol Using simple language
** Comm: Treat the caller as a human being
** Deal with tricky circumstances
** Protest are opportunity
** Personal action plans
After this teaching you will be capable to:
** Be customer orient
** Be pro active in your deals with customer & user
Time Period: 2 consecutive days.
Follow up Teaching:
** Call Centre Inbounds
** Call Centre Outbounds
** Handle complaint
** Call Centre Coaches