Call Centre Outbound Program

This program is suitable for all agents who are gone to work in the outbound section of a Call Centre.

During the teaching the members work with the phone writing for creating appointment with the customers or prospects. The member study from exercise & practical exercise. The practical exercise will be record on sound cassette & or videotape.

Subjects:

** Make appointment over the phone writing
** Sell via the phone: discussion arrangement
** The one min arrangement
** Greats, introduction oneself, & the "hook" (cause for callings)
** Qualify the customer & the customer's prerequisite
** How to conquer the original confrontation
** Presentations: attention generator & the means of address the customers (the you-approaches)
** Presentations: the perfect presentations
** Presentations: talks in comprehensible languages
** Presentations: overcomes objection
** Presentations: How to distinguish buy signal & how to build use of them
** Ends up the discussion
** Follow up: Sale Info Systems

Teaching objects

At the conclusion of this teaching the mediator is capable to:

** Perform call with better self assurance
** Approaches exist & likely customer more vigorously
** Carry out structure result leaning call
** Conquer objection productively
** Create arrangements over the phone

Interval: 2 consecutive days

Follow up Teaching:

** Assorted teaching programs from your individual DOOR developments programs.