Call Centre Training: Customer Care

What is good customer service? How can it go from good to great? What are the pitfalls that many people experience when trying to deliver customer service? Does attitude count? What is the best way to handle difficult customers? What techniques can be used to reduce customer-service stress? Find out the answers to these and other important customer-service questions during this information-packed course. Participants will learn what exceptional service is, how to project a customer-friendly image, how to handle demanding customers, and more.