Call Centre Training: Customer Care for Credit Collections

Accent & Communication Training Institute India
In Mumbai

Price on request
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Important information

  • Training
  • Mumbai

Important information

Where and when

Starts Location
On request
No.12 Basement, Dheeraj Heritage, Off. Milan Crossing, S. V. Rd, Santacruz (West), 400056, Maharashtra, India
See map

Course programme

Collecting accounts receivable without having adequate skills of negotiation could mean leaving money on the table. On the other hand understanding negotiations and not having the required collection skills could reduce performance and recovery rates. For companies, a well trained employee means optimal resource utilization, increased cash conversion, reduced credit risk and excellent return on investment.

With an abundance of practical and engaging collection and negotiation scenarios the program is tailored to challenge linear thinking that make the lessons practical and lasting. The program is designed in a manner to tutor new collectors and at the same time stands as a refresher for the more experienced.

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