Call Centre Training: Customer Care for Credit Collections
Training
In Mumbai
Description
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Type
Training
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Location
Mumbai
Facilities
Location
Start date
Start date
Reviews
Course programme
Collecting accounts receivable without having adequate skills of negotiation could mean leaving money on the table. On the other hand understanding negotiations and not having the required collection skills could reduce performance and recovery rates. For companies, a well trained employee means optimal resource utilization, increased cash conversion, reduced credit risk and excellent return on investment.
With an abundance of practical and engaging collection and negotiation scenarios the program is tailored to challenge linear thinking that make the lessons practical and lasting. The program is designed in a manner to tutor new collectors and at the same time stands as a refresher for the more experienced.
Call Centre Training: Customer Care for Credit Collections