Call Centre Training Module

LET’S TALK
In Mumbai

Price on request
You can also call the Study Centre
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Important information

  • Training
  • Mumbai
  • 30 hours of class
Description

Important information
Venues

Where and when

Starts Location
On request
Mumbai
Kandivali (west ) off no 001, Cinemax Theatre Compound, Trikamdas Road,Mumbai, 400101, Maharashtra, India
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Course programme

A total training module to develop English communication skills for any one who wants to go into the international call centre industry. In order to talk with customers across the globe, and answer queries acceptably. Call centre agents need to be obvious, quick and exact with their responses, and speak English correctly, pleasingly and comprehensibly. This module provides an easy-to-follow, step - by - step programme in building English-speaking skills, Accent, personality and Interview skills

1. Introduction to call centre industry
2. Soft Skills

3. Accent
4. Personality Enhancement

5. Preparation for an Interview
6. Mock Practice