Call Centre Training Module
Training
In Mumbai
Description
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Type
Training
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Location
Mumbai
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Class hours
30h
Facilities
Location
Start date
Start date
Reviews
Course programme
A total training module to develop English communication skills for any one who wants to go into the international call centre industry. In order to talk with customers across the globe, and answer queries acceptably. Call centre agents need to be obvious, quick and exact with their responses, and speak English correctly, pleasingly and comprehensibly. This module provides an easy-to-follow, step - by - step programme in building English-speaking skills, Accent, personality and Interview skills
1. Introduction to call centre industry
2. Soft Skills
3. Accent
4. Personality Enhancement
5. Preparation for an Interview
6. Mock Practice
Call Centre Training Module