Call Centre Training ProgrammeSwiss School of Language
Price on request
- New delhi
Call-centre has been recently introduced to the world of career opportunities in India. These days, a many companies from overseas are out-sourcing their business in the structure of call centers in India because of cost effectiveness.
Special features of this course
: Group discussion refinement voice and accent
: How to develop soft skills
: Administration skills
: CRM and eCRM tools
: Interviews techniques current affairs and general knowledge
: Live-calling classes
: Improving vocabulary
: Spontaneous presentations
: Audio-video classes
The soft skills classes inspires students to develop an ear for the subtleness of the accent so that inbound query is addressed in precise & business like mode, in keeping with the high standard of professionalism.
The concentration is on proactive and interactive classes, where we encourage students to think spontaneously & where they take the practical training to give response to the queries in the class.
Vocabulary is the device of communication, which makes student capable of expressing themselves with facility & felicity. Good communication with foreigners should be as much natural & spontaneous as possible.