Call Centre Training Programme

Swiss School of Language
In New Delhi

Price on request

Important information

  • Course
  • New delhi

Important information

Where and when

Starts Location
On request
New Delhi
N-27, South Extn. Part-I, 110049, Delhi, India
See map

Course programme

Call-centre has been recently introduced to the world of career opportunities in India. These days, a many companies from overseas are out-sourcing their business in the structure of call centers in India because of cost effectiveness.

Special features of this course

: Group discussion refinement voice and accent
: How to develop soft skills
: Administration skills
: CRM and eCRM tools
: Interviews techniques current affairs and general knowledge
: Live-calling classes
: Improving vocabulary
: Spontaneous presentations
: Audio-video classes

The soft skills classes inspires students to develop an ear for the subtleness of the accent so that inbound query is addressed in precise & business like mode, in keeping with the high standard of professionalism.

The concentration is on proactive and interactive classes, where we encourage students to think spontaneously & where they take the practical training to give response to the queries in the class.

Vocabulary is the device of communication, which makes student capable of expressing themselves with facility & felicity. Good communication with foreigners should be as much natural & spontaneous as possible.