CallRiTE Course

Imagine being in India, with a client interface in the United States and respond to a client in Australia, immediately.

Think of the enjoyment, challenge and chance in a career that requires high personal and professional skills, exceeds all traditional barriers and feelings. If you are interested to join this sector so this is right course for you to start your career in BPO industries.

In a globe of balance between the booms and conviction, welcome to a career that only has room just for development. Call centers. The nerve centers of the new global company devoted to a mission that never goes out of fashion: client satisfaction

Beyond Call Centers

Unlike the regular programs that are in limited role of an intermediary, teams in the First Computers' CallRITE will give a holistic view of the business relationship with clients and provide a full set of capabilities, the creation of a solid foundation to flourish in a full Customer Care Manager by worldwide.

Excellency in each way

CallRITE follows the pattern of international certification standards. The syllabus along with training System is meant to ensure maximum quality in all aspects of Call Center Operations.

SYLLABUS
In this Call Center training program candidates will learn about these following topics:

Introduction to Customer Relationship Management and Call Center requirements

* Customer Relationship Management and Call Center Concepts
* Computer Telephony Integration
* Key terminology Call Center
* Customer Communication Skills
* Time Management
* Team building
* Product Education & Support Materials
* Stress Management

Excellent communication and Presentation Skills

* Excellent Communication Skills
* Effective Listening.
* Presentation Skills
* Phone Tag

Call centers and Client Relations

* Introduction to Client Service
* Client Care Network and Phone
* Quality Client Care
* Dealing with Client
* Subject Studies

Basic Computer and Internet knowledge

* Knowledge of Windows Operating System
* Knowledge of Microsoft-Office (MS Excel, MS Word and MS PowerPoint)
* Knowledge of Internet and Web Basic
* Knowledge of Web Chat and e-mail

Accent and Culture Training

* Joint
* Speech Neutralization
* Interpreter modulation
* Cross cultural exhibitions

Certification
After successfully complete this 8-week program of 140 hours, Certificate of Call Center operations will be issued by the Council of Education and Training of First Computers.

Our First Computer training center also provided Part-time, longer-term options.