Certificate course for Business Correspondents/ Business facilitators

-General Banking including Deposits:


Principles of Banking - Structure of Indian Banking System - Functions of Banks - Indian Banking: Recent trends - e-Banking - KYC Norms- Anti-Money Laundering Banker - Customer Relationship - Demand and Time Deposits - Various types of deposits- Account Opening and Closing of Accounts - Pre-mature Closure of Deposits - Interest Rate Application - Renewal of deposits - Procedure for settlement of claims - Various types of customers -Minors and Joint Accounts- Power of Attorney - Mandate and E or S Accounts/ F or S Accounts - Income Tax Orders and Garnishee Orders - Lien and Set-off - Loan against Deposits - Deposit Insurance and Credit Guarantee Scheme - Cheques - Payment and Collection Procedures -Endorsements - Clearing / Cheques truncation - Electronic transfer of Funds - Banker's secrecy of accounts - Opinion Reports Ancillary services - Plastic Money - Credit Cards- Safe Deposit Lockers- Remittances



-Principles of Lending with special reference to Rural and Retail Lending:


Loans and Advances - Guiding Principles of Lending - Appraisal and Monitoring - Working Capital Vs Term Loans Different Categories of Loans - Retail Lending - Consumer Loans, Home Loans, Vehicle Loans, Agricultural Finance including Kisan Credit Cards and Gold Loans - Lending to other Priority Sectors -Recent Developments - MSMEs - Eligibility norms - Repayment Terms and EMI setting. Different types of securities and modes of creating charge on them - Security documents and Documentation procedures - Stamping of Documents - Legal aspects of recovery of bank loans Asset Classification Norms - Appraisal and Processing Techniques and Sanction Procedures -Follow-up for repayment - Recovery of bank loans



-Financial Inclusion and Role of Business Correspondents and Business Facilitators:


Micro Finance and its importance in Financial Inclusion - Channels for delivering micro credit - SHG-Bank Linkages - Group Dynamics and peer pressure in SHG Model - Need for and Role of Business Facilitators and Business Correspondents in Financial Inclusion - Scope of activities performed by Business Facilitators and Business Correspondents and how are they different? - Who all can be Business Facilitators and Business Correspondents - Different activities outsourced by banks - Eligibility Criteria for engagement of individuals and institutions as Business Facilitators and Business Correspondents - Pre-cautions to be observed before their enrollment - Area of operations - Due diligence check -Duties of Business Facilitators and Business Correspondents- Check and Balance System - Training Needs- Various Risks faced by banks - Strategic Risk - Reputation Risk - Compliance Risk - Operational Risk - Concentration Risk - Legal Risk and their Mitigation - Confidentiality and Secrecy - Monitoring and Control of BFs/BCs. - Ethical issues and Do's & Don'ts for Business Facilitators and Business Correspondents



-Skill-sets that make BC/BFs effective in relating with rural people:


An overview of various skills needed by Business Facilitators/Business Correspondents - Skills that make them effective in their role: Communication and Interviewing Skills - Borrower Profiling Skill - Debt Management Skill - Cash Flow Working and Cash Budgeting Technique - Credit Counseling and Financial Advising Skills - Financial Literacy and Financial Education - Marketing Skill - Cross Selling Skill.



-Details of Banks' Deposits and Priority Sector Advances Products/ schemes:


Designing and Developing Savings (Deposits) and Credit Products and Schemes - Deposits and Advances Model Schemes in operation in banks - Check List for filling Banks' Loan Application and Credit Information Forms and Security Documents.