Certificate Course:Cisco Unified Presence Design and Implementation

Course content:

Describe the components and options available in the Cisco Presence solution

* Identify required and optional components
* Identify required software level release dependencies
* Describe the differences between Cisco Presence solution components
* Describe the features and functionality of each Cisco Presence component
* Describe the communication flow
* Describe the security capabilities of the Cisco Presence solution
* Describe the redundancy capabilities of the Cisco presence solution
* Describe Cisco Presence concepts
* Describe the deployment models (scalability, reliability, multi-clustering, etc.)

Design a Cisco Presence solution to meet customer requirements

* Identify customer current application and infrastructure
* Identify required and optional components to meet customer requirements
* Size the solution for required and optional components
* Identify the appropriate software and hardware versions which will be needed to meet customer requirements
* Identify 3rd party integration solutions
* Describe how the design will integrate and what impact it will have on the current infrastructure

Implement and configure the Cisco Presence solution

* Describe the installation process
* Describe required configurations for a Cisco Presence Solution deployment
* Describe optional configurations for a Cisco Presence Solution deployment
* Identify required information for implementation

Describe operational functions required to support a Cisco Presence solution

* Identify management requirements
* Identify operational monitoring requirements
* Describe backup and restore procedures
* Describe the Moves, Adds, and Changes procedure
* Describe end-user client configuration and usage (CCM User Page, CUPC client configuration settings)

Troubleshoot a Cisco Presence solution implementation

* Describe the types of logs that are available from the Presence server
* Interpret a CUPC log file for troubleshooting
* Identify common troubleshooting issues related to Presence server with 3rd party applications
* Identify common troubleshooting issues related to Presence server and CUPC