Certificate Course in DRA ExaminationIndian Institute of Banking and Finance
Price on request
- Distance learning
Frequent Asked Questions
-The candidate shall possess the minimum qualification of SSC Passed or above. -Candidate must have completed 18 years of age on the date of application for training. -Candidate shall have completed from an accredited Institution at least, one hundred hours practical training in accordance with the training plan of IIBF.
-Module A: Basics Of Banking
Principles of Banking-Structure and Functions of Banking - Retail Banking-Recent trends -E banking --KYC norms
-Brief outline on various products:
Credit Cards-Consumer loans-Vehicle loans-Home loans-Agriculture credit products etc
-Module B: Recovery Procedures
Recovery Agents-role functions, Bank specific rules/norms/procedures for recovery-NPA norms-code of conduct, Various credit products/Facilities, Legal/regulatory aspects-civil and criminal law relating to recovery- Debt Collection skills/procedures/pre requisites/appearance, Ethics in collection & selling function, Recovery of loans-bank procedures-banking codes, International best practices, Case studies-normal/difficult/problem customers, Case laws on recovery issues, International best practices.
Module C: Soft skills
Communication skills-Inter personal skills-Telephone etiquette-Personal etiquette -Negotiation/Persuasive skills-Analytical Ability Inter personal behavior-
Code of ethics
Case studies/Case laws