Certificate Course in DRA Examination

Indian Institute of Banking and Finance

Price on request
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Important information

  • Certificate
  • Distance learning
  • Mumbai
  • Duration:
    6 Months

Suitable for: FOR WHOM: (i) Direct Selling Agent /Direct Marketing Agent /Debt Recovery Agent or any other agent ,by whatever name called, who is engaged directly or indirectly either for remuneration or for commission in connection with recovery of debt of banks or enforcement of securities in banks. (ii) Any individual who would like to make a career as a debt recovery agent for a bank

Important information

Where and when

Starts Location
On request
The Arcade', World Trade Centre, 2nd Floor, East Wing, Cuffe Parade, 400005, Maharashtra, India
See map

Frequent Asked Questions

· Requirements

-The candidate shall possess the minimum qualification of SSC Passed or above. -Candidate must have completed 18 years of age on the date of application for training. -Candidate shall have completed from an accredited Institution at least, one hundred hours practical training in accordance with the training plan of IIBF.

Course programme


-Module A: Basics Of Banking

Principles of Banking-Structure and Functions of Banking - Retail Banking-Recent trends -E banking --KYC norms

-Brief outline on various products:

Credit Cards-Consumer loans-Vehicle loans-Home loans-Agriculture credit products etc

-Module B: Recovery Procedures

Recovery Agents-role functions, Bank specific rules/norms/procedures for recovery-NPA norms-code of conduct, Various credit products/Facilities, Legal/regulatory aspects-civil and criminal law relating to recovery- Debt Collection skills/procedures/pre requisites/appearance, Ethics in collection & selling function, Recovery of loans-bank procedures-banking codes, International best practices, Case studies-normal/difficult/problem customers, Case laws on recovery issues, International best practices.

Module C: Soft skills

Communication skills-Inter personal skills-Telephone etiquette-Personal etiquette -Negotiation/Persuasive skills-Analytical Ability Inter personal behavior-

Code of ethics
RBI Guidelines
Banks guidelines
Case studies/Case laws

Additional information

Payment options: First attempt: - Rs.1200/- : For members -Rs.1500/- : For non-members Subsequent each attempt: - Rs.1200/- : For members -Rs.1200/- : For non-members Note: Includes registration fee of Rs.300/-

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