Certificate Course in Tourism and Hotel Management

The Guru Nanak Dev University's Faculty of Economics and Business offers Certificate Course in Tourism and Hotel Management course to its students. The course structure for it is as follows:

Paper –I : Tourism and Hotel Management

Part-I (Hotel Management)
Introduction to Hotel Management : Need and Objectives, Types of Hotels.
Front Office Operation : Qualities of Front Office Staff. Front Office Salesmanship, Front Office Procedures for emergencies.
House Keeping : Duties and function of House Keeper
Food and Beverage Service : Basic etiquette for Restaurant Staff, Preparation for Service, Sanitation and Hygiene, Taking an order- Food Nutrition and Food Hygeine.

Sales Promotion : Need for sales promotion - Techniques for sales promotion
Hotel Accounting : Front Office Accounting- Preparation of Guest Ledger, Register for reservation, Billing.
General Accounting : Menu Costing, Banquet Cost, Daily Food cost sheets, Store Ledger.


Part-II (Tourism)
Fundamental of Tourism and Tourism products- definition, nature, important and components of Tourism.
Travel agencies and Tour operator, operations, Role of Travel agencies in Tourism.

Marketing and sale promotion of Tourism.
Computer Operation in Tourism
Tourism in India : Major Tourist Places.