Certificate Course:Unified Contact Center Express Deployment

Fortune Network Labs
In Bangalore

Price on request
You can also call the Study Centre
97406... More
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Important information

  • Certificate
  • Bangalore
Description

Important information
Venues

Where and when

Starts Location
On request
Bangalore
#13,3rd Main Road, 560032, Karnataka, India
See map

Course programme

Course content:

Design a Unified Contact Center Express System deployment

* Perform customer capacity planning
* Determine customer required features
* Evaluate and recommend different configuration options
* Identify available configuration and ordering tools Implement a Unified Contact Center Express System
* Describe the process for installing Unified Contact Center Express software and hardware
* Describe the process to configure software and provision the users to meet customer requirements
* Describe the process of using the Unified Contact Center Express Application Editor
* Describe the process of provisioning Unified Contact Center Express applications

Operate a Unified Contact Center Express System

* Identify basic Unified Contact Center Express user tasks
* Identify process and tools available for troubleshooting Unified Contact Center Express
* Identify process and tools available for monitoring system operations in Unified Contact Center Express

Identify process and tools available for patching, upgrading systems, and license additions for Unified Contact Center Express


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