Certificate In Customer Service Online Course

Courses For Success

Price on request

Important information

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  • Online
  • When:

Techniques to Ensure 100% Customer Satisfaction Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers. The Customer Service course will look at all types of customers and how we can serve them better and improve ourselves in the process. You will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business. By the end of this Certificate In Customer Service Online Short Course, you will be able to: What Customer Service is. How your attitude affects customers. How to identify and address the needs of your customers. How using excellent customer service can generate return business. How to build good will. How to provide customer service over the phone. How online tools can aid customer service. How to deal with difficult customers. Course Fast Facts: Easy to follow and understand Only 6 to 8 hours of study is required 12 months access to course Delivered 100% on-line and accessible 24/7 from any computer or smartphone You can study from home or at work, at your own pace, in your own time Download printer friendly course content Certificate (IAOTS Accredited) Course Delivery Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone. Recognition & Accreditation This course is internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your...

Important information

Requirements: Entry requirements Students must have basic literacy and numeracy skills. Minimum education Open entry. Previous schooling and academic achievements are not required for entry into this course. Computer requirements Students will need access to a computer and the internet. For students who do not have access to either a computer or the internet. Minimum specifications for the computer are: Windows: ...


Where and when

Starts Location

What you'll learn on the course

Customer Service

Course programme

Section One: Getting Started

  • Objectives

Section Two: Who & What We Do

  • Customers
  • Internal Customers
  • External Customers
  • Customer Service?

Section Three: Attitude is a little thing

  • Appearance
  • Smile It’s Infectious
  • Stay Awake
  • Being Positive

Section Four: Customer Needs

  • See things from a clients perspective
  • Thinking Outside the Box
  • Meeting Their Needs
  • Going the Extra Mile

Section Five: Get Them to Come Back

  • Following Up
  • Dealing with Complaints
  • Turn it Back in your Direction

Section Six: Face to Face Customer Service

  • All from the comfort of your desk
  • Using Body Language

Section Seven: Telephone Customer Service

  • The Advantages and Disadvantages
  • Telephone Etiquette
  • Tips and Tricks for Providing Customer Service over the Phone

Section Eight: Electronic Customer Service

  • The Advantages and Disadvantages
  • Netiquette
  • Email Etiquette: The Do’s and Don’ts of Email
  • Tips and Tricks
  • Electronic Ping Pong

Section Nine: Rescuing Difficult Customers

  • Defuse Anger
  • Common Ground
  • Know Your Limits
  • Know Your Limits
  • Emotions

Section Ten: Escalation

  • Abusive Customers
  • Sticks & Stones
  • Physical Threats

Section Eleven: Impress Customers Every Time

  • Ten Tips to Impress Your Customer

Section Twelve: It’s a Wrap

  • Food for Thought

Additional information

Through well-crafted lessons, expert online instruction, participants in these courses gain valuable knowledge at their convenience. They have the flexibility to study at their own pace combined with enough structure and support to complete the course. And they can access the course 24/7 from anywhere with an Internet connection.

There are 6 units plus resources that include the 60 point wedding plan, contract and invoice templates. The course is entirely Web-based with comprehensive units and a final assessement.