Certificate In Generation Gaps Online Course

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Successfully Integrate Employees of All Ages Into Your Workplace The workplace can present challenges to management in terms of handling the different generations present.  As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least. While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it.  Both the young and older worker has many ideas to offer, which can help the organization thrive in the marketplace.  Learning how to deal with the generation gap at work will help you become a better manager or co-worker. This Generation Gaps Online Short Course will help you understand the various generations present at work and understand what motivates them and how to deal with them on a daily basis.  Before we start learning about the generation gap at work, let us begin our session with an activity that will help us get ready for learning and learn more about each other. By the end of this Certificate In Generation Gaps Online Course, you will be able to: History behind generation gaps What are Traditionalists What are Baby Boomers What are Generation Xers What are Generation Yers Differences between each type of generation Finding common ground among the generations Conflict management Leveraging the benefits of generation gaps at work
Course Fast Facts: Easy to follow and understand Only 6 to 8 hours of study is required 12 months access to course Delivered 100% on-line and accessible 24/7 from any computer or smartphone You can study from home or at work, at your own pace, in your own time Download printer friendly course content Certificate (IAOTS Accredited) Course Delivery Courses are accessed online via our learning management system...

Important information

Requirements: Entry requirements Students must have basic literacy and numeracy skills. Minimum education Open entry. Previous schooling and academic achievements are not required for entry into this course. Computer requirements Students will need access to a computer and the internet. Minimum specifications for the computer are: Windows: Microsoft Windows XP, or later ...


Where and when

Starts Location

What you'll learn on the course

Conflict Management
Communication Training
IT Management

Course programme

Module One - Getting Started

Module Two - History

  • What generations exist in the workplace
  • What defines a generation
  • What this means in our workplace

Module Three - Traditionalist

  • Their background
  • Their characters
  • Their working style

Module Four - Baby Boomers

  • Their background
  • Their characters
  • Their working style

Module Five - Generation X

  • Their background
  • Their characters
  • Their working style

Generation Six - Generation Y

  • Their background
  • Their characters
  • Their working style

Module Seven - Differentiations Between

  • Background
  • Attitude
  • Working style
  • Life experience

Module Eight - Finding Common Ground

  • Adopting a communication style
  • Creating an affinity group
  • Sharing knowledge

Module Nine - Conflict Management (Part 1)

  • Younger bosses managing older workers
  • Avoid turnovers with a retention plan
  • Breaking down the stereotypes

Module Ten - Conflict Management (Part 2)

  • Embrace the hot zone
  • Treat each other as a peer
  • Create a succession plan

Module Eleven - The Power of 4

  • Benefits of generation gaps
  • How to learn from each other
  • Embracing the unfamiliar

Module Twelve - Wrapping Up

Words from the Wise

  • MARCUS TULLIUS CICERO - What nobler employment, or more valuable to the state, than that of the man who instructs the rising generation.
  • F. SCOTT FITZGERALD - My idea is always to reach my generation. The wise writer writes for the youth of his own generation, the critics of the next, and the schoolmasters of ever afterward.
  • CHARLES M. SCHULTZ - If I were given the opportunity to present a gift to the next generation, it would be the ability for each individual to lean and laugh at himself.
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