Certificate II in Community Service Online Course

Courses For Success

Price on request

Important information

  • Course
  • Online
  • When:

CHC20112 Certificate II in Community Service leads to positions that may have direct contact with clients, identify presenting needs and refer to appropriate services and support. This qualification may be used as a pathway qualification into community services work. This may apply specifically to: Workers who support individuals by providing a first point of contact in a crisis situation and referral to a broad range of services, or to workers in residential facilities; or Workers in residential facilities and/or community services under direct or regular supervision within clearly defined organisation guidelines and service plans. Course Delivery This course is delivered online with a work placement component of 80hrs. We will organise your work placement with a little help from you. Upon enrolment, students will be emailed a login and password, providing access to the training providers e-learning centre. This qualification can take up to 12months (student dependent). The length of time it takes you to complete this course  depends on how much time you can invest each week, so if you spend more than 15hours per week on the course you will finish sooner. Online learning allows students the flexibility or completing their qualification at their own pace, at times to suit work and other life commitments. Avoiding commutes, classrooms and rigid timetables are just a few good reasons to undertake online learning. Students can "attend" a course at anytime, from anywhere as your training material and assessments are online. Tutor Support Tutor support is provided by industry experts and is available on-line (via the e-learning centre) or by phone if required. Assessments are completed and submitted on-line and feedback is provided. How to study online course? Upon enrolment an automated email will be sent to you with an enrolment form attached (please check your junk email inbox if not received as this is an...

Important information

Requirements: Minimum Education Australian Year 10 or IELTS 6 or TOEFL equivalent Minimum Age Minimum age of 16years. If you are under 18 your application must be signed by a parent or guardian. Computer Requirements Students will need access to a computer and the internet. Minimum specifications for the computer are: Microsfoft Office 2003 or equivalent, and Microsoft Windows 98, or Mac OS X, and CD-ROM drive. Students will also need access...


Where and when

Starts Location

What you'll learn on the course


Course programme

This course has 11 units of study:

Core Units

  • CHCCS211B       - Prepare for work in the community sector
  • CHCCOM201C    - Communicate with people accessing the service of the organisation
  • CHCORG201C    - Follow policies, procedures and programs of the organisation
  • CHCORG202C    - Work with others
  • CHCWHS312A    - Follow work, health and safety procedures for direct care work

Elective units

  • CHCAC318B       - Work effectively with older people
  • CHCADMIN201D - Undertake basic administrative duties
  • CHCCOM302D    - Communicate appropriately with clients and collegues
  • CHCCS405C       - Identify and address specific client needs
  • CHCCS308B       - Provide first point of contact
  • CHCCS411C       - Work effectively in the community sector