Cisco Certified Network Associate -Voice

RJP Infotek Pvt Ltd
In Chennai

Price on request
You can also call the Study Centre
99406... More
Students that were interested in this course also looked at...
See all

Important information

  • Certificate
  • Chennai
  • 40 hours of class
Description

Important information
Venues

Where and when

Starts Location
On request
Chennai
RJP Infotek Pvt Ltd,89, Arcot Road, Kodambakkam, 600024, Tamil Nadu, India
See map

Frequent Asked Questions

· Requirements

Basic Knowledge of CCNA

Course programme


Describe the components of the Cisco Unified Communications Architecture
· Describe the function of the infrastructure in a UC environment
· Describe the function of endpoints in a UC environment
· Describe the function of the call processing agent in a UC environment
· Describe the function of messaging in a UC environment
· Describe the function of auto attendants and IVRs in a UC environment
· Describe the function of contact center in a UC environment
· Describe the applications available in the UC environment, including Mobility,
Presence, and Telepresence
· Describe how the Unified Communications components work together to create the
Cisco Unified Communications Architecture

Describe PSTN components and technologies
· Describe the services provided by the PSTN
· Describe time division and statistical multiplexing
· Describe supervisory, informational, and address signalling
· Describe numbering plans
· Describe analog circuits · Describe digital voice circuits
· Describe PBX, trunk lines, key-systems, and tie lines

Describe VoIP components and technologies
· Describe the process of voice packetization
· Describe RTP and RTCP
· Describe the function of and differences between codecs
· Describe H.323, MGCP, SIP, and SCCP signalling protocols

Describe and configure gateways, voice ports, and dial peers to connect to the PSTN and service provider networks
· Describe the function and application of a dial plan
· Describe the function and application of voice Gateways
· Describe the function and application of voice ports in a Gateway
· Describe the function and operation of call-legs
· Describe and configure voice dial peers
· Describe the differences between PSTN and Internet Telephony Service Provider
circuits

Describe and configure a Cisco network to support VoIP
· Describe the purpose of VLANs in a VoIP environment
· Describe the environmental considerations to support VoIP
· Configure switched infrastructure to support voice and data VLANs
· Describe the purpose and operation of PoE
· Identify the factors that impact voice quality
· Describe how QoS addresses voice quality issues
· Identify where QoS is deployed in the UC infrastructure

Implement UC500 using Cisco Configuration Assistant
· Describe the function and operation of Cisco Configuration Assistant
· Configure UC500 device parameters
· Configure UC500 network parameters
· Configure UC500 dial plan and voicemail parameters
· Configure UC500 SIP trunk parameters
· Configure UC500 voice system features
· Configure UC500 user parameters

Implement Cisco Unified Communications Manager Express to support endpoints using CLI
· Describe the appropriate software components needed to support endpoints
· Describe the requirements and correct settings for DHCP, NTP, and TFTP
· Configure DHCP, NTP and TFTP
· Describe the differences between key system and PBX mode
· Describe the differences between the different types of ephones and ephone-dns
· Configure Cisco Unified Communications Manager Express endpoints
· Configure call-transfer per design specifications
· Configure voice productivity features, including hunt groups, call park, call pickup,
paging groups, and paging/intercom
· Configure Music on Hold

Implement voicemail features using Cisco Unity Express
· Describe the Cisco Unity Express hardware platforms
· Configure the foundational elements required for Cisco Unified Communications
Manager Express to support Cisco Unity Express
· Describe the features available in Cisco Unity Express
· Configure AutoAttendant services using Cisco Unity Express
· Configure basic voicemail features using Cisco Unity Express


Students that were interested in this course also looked at...
See all