Cisco IP Contact Center Enterprise

Course

In Bangalore

Price on request

Description

  • Type

    Course

  • Location

    Bangalore

  • Duration

    1 Day

Facilities

Location

Start date

Bangalore (Karnātaka)
See map
#70/1, 2nd Floor, Dr.Brownamma Towers 2nd Cross, Mission Road, CSI Compund, Opp: HCG Hospital, 560027

Start date

On request

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Course programme

This course is meant for

* Channel Associates
* Clients
* Staffs

Requirements
* Attending and completing the ICM Product Training
* Attending and completing the Cisco Internet Protocol Telephony Part-1
* Operational Skills of Windows 2003 Server and Windows-XP
* Fundamental skills in SQLServer 2000
* Suggested Attending and completing of CRSD

This course aims at:
On the completion of this course student will be capable of:

* Give explanation of the IPCC solution concept, components, and interaction of components
* Understand new functions in IPCC 7.0
* Understand IPCC employment models and their issues
* Deciding the IPCC queuing and routing client option
* Designing a System IPCC lab and production
* Configure, check, and preserve IPCC components
* Designing IPCC call flows
* Maintain the IPCC solution set

Syllabus:
This course is required for person who will employ, install and support the Cisco IPCC Product but have attended teaching on the ICM Product

Cisco IP Contact Center Enterprise

Price on request