Cisco IP Contact Center Enterprise

HBF IT EDUCATION SERVICES
In Bangalore

Price on request
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Important information

  • Course
  • Bangalore
  • Duration:
    1 Day
Description

Important information
Venues

Where and when

Starts Location
On request
Bangalore
#70/1, 2nd Floor, Dr.Brownamma Towers 2nd Cross, Mission Road, CSI Compund, Opp: HCG Hospital, 560027, Karnataka, India
See map

Course programme

This course is meant for

* Channel Associates
* Clients
* Staffs

Requirements
* Attending and completing the ICM Product Training
* Attending and completing the Cisco Internet Protocol Telephony Part-1
* Operational Skills of Windows 2003 Server and Windows-XP
* Fundamental skills in SQLServer 2000
* Suggested Attending and completing of CRSD

This course aims at:
On the completion of this course student will be capable of:

* Give explanation of the IPCC solution concept, components, and interaction of components
* Understand new functions in IPCC 7.0
* Understand IPCC employment models and their issues
* Deciding the IPCC queuing and routing client option
* Designing a System IPCC lab and production
* Configure, check, and preserve IPCC components
* Designing IPCC call flows
* Maintain the IPCC solution set

Syllabus:
This course is required for person who will employ, install and support the Cisco IPCC Product but have attended teaching on the ICM Product


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