Cisco IP Contact Center Enterprise

In Bangalore

Price on request
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Important information

  • Course
  • Bangalore
  • Duration:
    1 Day

Important information

Where and when

Starts Location
On request
#70/1, 2nd Floor, Dr.Brownamma Towers 2nd Cross, Mission Road, CSI Compund, Opp: HCG Hospital, 560027, Karnataka, India
See map

Course programme

This course is meant for

* Channel Associates
* Clients
* Staffs

* Attending and completing the ICM Product Training
* Attending and completing the Cisco Internet Protocol Telephony Part-1
* Operational Skills of Windows 2003 Server and Windows-XP
* Fundamental skills in SQLServer 2000
* Suggested Attending and completing of CRSD

This course aims at:
On the completion of this course student will be capable of:

* Give explanation of the IPCC solution concept, components, and interaction of components
* Understand new functions in IPCC 7.0
* Understand IPCC employment models and their issues
* Deciding the IPCC queuing and routing client option
* Designing a System IPCC lab and production
* Configure, check, and preserve IPCC components
* Designing IPCC call flows
* Maintain the IPCC solution set

This course is required for person who will employ, install and support the Cisco IPCC Product but have attended teaching on the ICM Product

Achievements for this centre

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