Comprehensive Production and Operations Management

Course Contents, Concepts and Issues:

Introduction to Operations Management

• Defining Operations Management (OM)
• Producing Goods and Services
• Importance of Studying Operations Management
• Roles of Operations Managers
• The Heritage of Operations Management
• Operations in the Service Sectors
• New Issues in Operations Management
• The Concept of Productivity
• Ethics and Social Responsibility

Operations Management in the Global Environment

• Operations: Global View
• Formulating Missions and Visions
• Achieving Competitive Advantage Through Operations
• Strategic Operations Management Decisions
• Issues in Operations Strategy
• Developing and Implementing Strategy
• Global Operations Strategy Options

Project Management

• Importance of Project Management
• Project Planning
• Project Scheduling
• Project Controlling
• Project Management Techniques
• Identifying the Project Schedule
• Variability in Activity Times
• Cost-Time Trade-Offs and project Crashing
• An Analysis of PERT and CPM
• Microsoft Project in Project Management

Demand Forecast

• Forecasting Definition
• The Importance of Forecasting
• Steps in Forecasting System
• Forecasting Approaches
• Time Series Forecasting
• Associative Forecasting Methods
• Forecast Monitoring and Control
• Forecasting in the Service Sectors

Product Design

• Selecting Goods and Services
• New Product Generation
• Product Development
• Product Design Issues
• Ethics, Environment-Friendly Designs and Sustainability
• Time-Based Competition
• Defining a Product
• Essential Documents for Production
• Service Design
• Application of Decision Trees to Product Design
• Transition in Production

Quality Management and International Standard

• Quality and Strategy
• Quality Definition
• International Quality Standards
• Total Quality Management (TQM)
• TQM Tools
• Inspection
• TQM in Services
• Statistical Process Control (SPC)

Process Design

• Process Strategies
• Process Analysis and Design
• Special Considerations for Service Process Design
• Equipment and Technology Selection
• Production Technology
• Technology in Services
• Redesigning the Process
• Sustainability
• Capacity Planning
• Bottleneck analysis and the Theory of Constraints
• Break-Even Analysis
• Risk Reduction with Incremental Changes
• Expected Monetary Value (EMV) Application to Capacity Decisions
• Investment Analysis Application to Strategy-Driven Investments

Location

• Importance of Location
• Factors Affecting Location Decisions
• Methods in Location Evaluation
• Alternatives
• Service Location Strategy

Layout

• Importance of Layout Decisions
• Types of Layout
• Office Layout
• Retail Layout
• Warehousing and Storage Layouts
• Fixed-Position Layout
• Process-Oriented Layout
• Work Cells
• Repetitive and Product-Oriented
• Layout

Job Design and Work Measurement

• Human Resource Strategy for Competitive Advantage
• Labour Planning
• Job Design
• Ergonomics and the Work Environment
• Methods Analysis
• The Visual Workplace
• Labour Standards
• Ethics

Supply Chain Management

• Importance of Supply Chain
• Ethics and Sustainability
• Performance Evaluation: Audits and Metrics
• Ethical Issues in Outsourcing

Conducting Inventory Management

• The Importance of Inventory
• Functions of Inventory
• Types of Inventory
• Inventory Management
• Inventory Models
• Inventory Models for Independent Demand
• Probabilistic Models and Safety Stock
• Single- Period Model
• Fixed-Period (P) Systems

Effective Scheduling

• The Planning Process
• The Nature of Aggregate Planning
• Aggregate Planning Strategies
• Aggregate Planning Methods
• Aggregates Planning in Service
• Yield Management

Material Requirements Planning (MRP) and Enterprise Resource Planning ERP

• Dependent Demand
• Dependent Inventory Model Requirements
• MRP Structure
• MRP Management
• Lot-Sizing Techniques
• Extensions of MRP
• MRP in Services
• Enterprise Resource Planning (ERP)

The Principles of Short Term Scheduling

• Short-Term Scheduling: Importance
• Scheduling Issues
• Scheduling Process-Focused Facilities
• Loading Jobs
• Jobs Sequencing
• Finite Capacity Scheduling
• Scheduling Repetitive Facilities
• Scheduling Services

Just-in-Time (JIT) and Lean Operations

• Just-in-Time and Lean Operations
• Just-in-Time (JIT)
• JIT Layout
• JIT Inventory
• JIT Scheduling
• JIT Quality
• Lean Operations in Services

Making Maintenance and Reliability Decisions

• Maintenance and Reliability: Importance
• Principle of Reliability
• Maintenance
• Total Productive Maintenance
• Technique for Enhancing Maintenance

Decision Modeling

• The Decision Process in Operations
• Fundamentals of Decision Making
• Decision Tables
• Types of Decision-Making Environment
• Decision Trees

Familiarising with Linear Programming Models

• Importance of Linear Programming
• Requirements of Linear Programming Problems
• Formulating Linear Programming Problems
• Graphical Solution to Linear Programming Problems
• Sensitivity Analysis
• Changes in the Objective Functions Coefficient
• Solving Minimisation Problems
• Linear Programming Applications
• The Simplex Method of LP

Conceptualising Transportation Modelling

• Transportation Modelling
• Developing an Initial Solution
• The Stepping-Stone Method
• Special Issues in Modelling

Queuing Models

• Queuing Theory
• Characteristics of a Waiting-Line System
• Queuing Costs
• The Variety of Queuing Models
• Other Queuing Approaches

Learning Curves

• Defining Learning Curve
• Learning Curves in Service and Manufacturing
• Learning Curve Application
• Strategic Implications of Learning Curves
• Limitations of Learning Curves

Modelling with Simulation

• Defining IS Simulation
• Advantages and Disadvantages of Simulation
• Monte Carlo Simulation
• Simulation of Queuing Problems
• Simulation and Inventory Analysis