Conflict and Role Conflict : Conflict Management in Organisations (Diploma-Postgraduate)

Role in an Organisational Context

• Role: A Definition;
• The Role Set
• Role and Role Relationships
• Exemplifying Roles
• The Role Actor or Incumbent
• Role Perception
• Incumbent’s Role Perception
• Individual’s Role Perception
• Role and the External Environment
• Role and the Internal Environment;
• Defining the Role Set
• Role Segments
• The Relationship between an Incumbent’s Experience and Role Enactment
• The Role of an Incumbent’s Role Perception and His or Her Role Performance
• The Place of an Incumbent’s Perceived Role Expectations on His or Her Role
• Enactment
• Segmental Expectations
• The Role as the Behavioural Expectations of a Role Set
• The Boundary Relationship of a Role Set
• Role Expectations of Social Support
• The Democratic Incumbent
• The Autocratic Incumbent
• The Generous Incumbent
• The Dedicated Incumbent
• The Social Self
• Self-Ideal as a Behavioural Construct
• Self-Ideal and a Performance Enhancer

Conflict and Role Conflict: Desirability or Undesirability

• Concept of Conflict
• Conflict as Commission
• Conflict as Omission
• Desirability of Conflict in Organisations
• Difference between Conflict and Role Conflict
• Sources of Conflict
• Types of Conflict
• Interpersonal Conflict
• Inter-Role Conflict
• Intra-Role Conflict
• Inter-Group/ Team Conflict
• Intra-Group/ Team Conflict

Conflict Management: A Pro-Active Approach to Conflict Resolution

• Introducing Conflict as a ‘Functional’ Mechanism
• Contact and Communication
• Superordinate Goals
• De-Escalation Threshold
• Apology or Apologia?
• The place of Forgiveness in Conflict Resolution.
• The place of Praise in Conflict Resolution.
• The use of Tit For Tat in Conflict Resolution.
• The place of New Resources
• Decoupling and Buffering
• The place of Formal Authority
• The use of Compromise in Conflict Resolution.
• The place Mediation in Conflict Resolution.
• The place of Interpersonal Skills in Conflict Management
• Cultural and Gender Differences in Conflict Management
• Understanding Group Dynamics in Conflict Management
• Defining Negotiation
• Different Negotiation Approaches
• ‘Role Negotiation’ as a Conflict Management Tool
• Mutual Resolution as Conflict Resolution
• Collegial Mediation as Conflict Resolution
• Hierarchical Intervention as Conflict Resolution.