Conflict and Role Conflict : Conflict Management in Organisations (Diploma-Postgraduate)

HRODC Postgraduate Training Institute
In Brussels (Belgium) and Milano (Italy)

£ 5,000 - (Rs 4,07,921)
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Important information


Suitable for: Human Resource Managers. Senior Managers. Supervisors. Executives. Business Owners. Business Professionals. Directors. Employees with responsibility of handling conflict within the organisationCourse Contents

Important information

Where and when

Starts Location
Brussels Hoofdstedelijk Gewest, Belgium
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Via Washington, 66 Milan, 20146, Milano, Italy
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Course programme

Role in an Organisational Context

  • Role: A Definition;
  • The Role Set
  • Role and Role Relationships
  • Exemplifying Roles
  • The Role Actor or Incumbent
  • Role Perception
  • Incumbent’s Role Perception
  • Individual’s Role Perception
  • Role and the External Environment
  • Role and the Internal Environment;
  • Defining the Role Set
  • Role Segments
  • The Relationship between an Incumbent’s Experience and Role Enactment
  • The Role of an Incumbent’s Role Perception and His or Her Role Performance
  • The Place of an Incumbent’s Perceived Role Expectations on His or Her Role
  • Enactment
  • Segmental Expectations
  • The Role as the Behavioural Expectations of a Role Set
  • The Boundary Relationship of a Role Set
  • Role Expectations of Social Support
  • The Democratic Incumbent
  • The Autocratic Incumbent
  • The Generous Incumbent
  • The Dedicated Incumbent
  • The Social Self
  • Self-Ideal as a Behavioural Construct
  • Self-Ideal and a Performance Enhancer

Conflict and Role Conflict: Desirability or Undesirability

  • Concept of Conflict
  • Conflict as Commission
  • Conflict as Omission
  • Desirability of Conflict in Organisations
  • Difference between Conflict and Role Conflict
  • Sources of Conflict
  • Types of Conflict
  • Interpersonal Conflict
  • Inter-Role Conflict
  • Intra-Role Conflict
  • Inter-Group/ Team Conflict
  • Intra-Group/ Team Conflict

Conflict Management: A Pro-Active Approach to Conflict Resolution

  • Introducing Conflict as a ‘Functional’ Mechanism
  • Contact and Communication
  • Superordinate Goals
  • De-Escalation Threshold
  • Apology or Apologia?
  • The place of Forgiveness in Conflict Resolution.
  • The place of Praise in Conflict Resolution.
  • The use of Tit For Tat in Conflict Resolution.
  • The place of New Resources
  • Decoupling and Buffering
  • The place of Formal Authority
  • The use of Compromise in Conflict Resolution.
  • The place Mediation in Conflict Resolution.
  • The place of Interpersonal Skills in Conflict Management
  • Cultural and Gender Differences in Conflict Management
  • Understanding Group Dynamics in Conflict Management
  • Defining Negotiation
  • Different Negotiation Approaches
  • ‘Role Negotiation’ as a Conflict Management Tool
  • Mutual Resolution as Conflict Resolution
  • Collegial Mediation as Conflict Resolution
  • Hierarchical Intervention as Conflict Resolution.

Achievements for this centre

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