Connecting to Customers through Customer Service Online Course (12 months Access)

CareerVision Training
In Birmingham (England)

£ 96 - (Rs 7,827)

Important information

  • Course
  • Birmingham (England)

The following course, offered by Career vision, will help you improve your skills and achieve your professional goals. During the program you will study different subjects which are deemed to be useful for those who want to enhance their professional career. Sign up for more information!

Important information

Where and when

Starts Location

Careervision 61 Caroline Street,, B3 1UF, West Midlands, England

What you'll learn on the course

Customer Service

Course programme

In this Connecting to Customers through Customer Service training course, learn to respond to each customer's needs in ways that both please your customer and build your organization, while increasing customer loyalty at the same time. Discover the right skills, attitude, and policies that win customer loyalty. Experience the universal importance of greeting customers, listening, evaluating customer needs, and responding appropriately.

Learn techniques that will increase customer satisfaction, even under tense or difficult circumstances
Strengthen your ability to listen and evaluate customer needs
Learn how to handle upset customers while staying professional

Section A: Customer Satisfaction
 *  The Customer Service Connection
 *  Working with Customers
 *  Extraordinary Customer Service
 *  The Customer Service Resource
 *  Key Point