Course in Call Center - LanguEdge I

This course is meant for:
Best for those who have training in Eng. & can communicate in modest Eng.

Aim of this course
Enhance vocabulary & improving on the fluency standard in Eng. with training to generally used phrase.

Programme
First Part
Working Environment and Functioning, Introduction to Call Center, Communications Skill, Customer Relationship Management , Motivation, Telephone Etiquettes
Customer Services Over Telephone, Telemarketing, Handling Different Callers
Second Part
Neutralization American Accent, Neutralization of English, Intonation
Inflection, Syllabification , Phonemic, American Intonation Patterns
Gender
Third Part
Group Discussion

Presentations Skill

Interviews Technique
Listening Activity

Time Management

Stress Management
Mother Tongue Influence