Course in Call Center - LanguEdge I

SRM Learning Tree
In Chennai

Price on request
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Important information

  • Course
  • Chennai
  • 60 hours of class

Important information

Where and when

Starts Location
On request
No. 24, G.N. Chetty Road, 600017, Tamil Nadu, India
See map

Course programme

This course is meant for:
Best for those who have training in Eng. & can communicate in modest Eng.

Aim of this course
Enhance vocabulary & improving on the fluency standard in Eng. with training to generally used phrase.

First Part
Working Environment and Functioning, Introduction to Call Center, Communications Skill, Customer Relationship Management , Motivation, Telephone Etiquettes
Customer Services Over Telephone, Telemarketing, Handling Different Callers
Second Part
Neutralization American Accent, Neutralization of English, Intonation
Inflection, Syllabification , Phonemic, American Intonation Patterns
Third Part
Group Discussion

Presentations Skill

Interviews Technique
Listening Activity

Time Management

Stress Management
Mother Tongue Influence

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