Course in Call Center - LanguEdge I

SRM Learning Tree
In Chennai

Price on request
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Important information

  • Course
  • Chennai
  • 60 hours of class
Description

Important information
Venues

Where and when

Starts Location
On request
Chennai
No. 24, G.N. Chetty Road, 600017, Tamil Nadu, India
See map

Course programme

This course is meant for:
Best for those who have training in Eng. & can communicate in modest Eng.

Aim of this course
Enhance vocabulary & improving on the fluency standard in Eng. with training to generally used phrase.

Programme
First Part
Working Environment and Functioning, Introduction to Call Center, Communications Skill, Customer Relationship Management , Motivation, Telephone Etiquettes
Customer Services Over Telephone, Telemarketing, Handling Different Callers
Second Part
Neutralization American Accent, Neutralization of English, Intonation
Inflection, Syllabification , Phonemic, American Intonation Patterns
Gender
Third Part
Group Discussion

Presentations Skill

Interviews Technique
Listening Activity

Time Management

Stress Management
Mother Tongue Influence





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