Course in Call Center TrainingkarROX Technologies Limited
Price on request
The training needs of the personnel are changing from textbook concepts and general theory to methods that enhance motivation and sense of professionalism. Kites specializes in customizing the training for your Personnel. Our experience covers all applications of Call Center Operations including: sales and customer service, technical support and help desk. We understand the performance gaps of the participants from the HR and then work to develop a turnkey training program to effectively address those needs and hone the areas and skills that need improvement. Kites will design and develop an appropriate training curriculum for your Call Center and will deliver the training using one of our industry recognized training methods and tools. All of our courses are developed and delivered based on adult learning principles. Each training program contains minimal lecture and is augmented with case studies, group activities, review sessions, and hands-on activities.