Course in ICT for Organizational Effectiveness

Indian Institute of Management Calcutta
In Kolkata

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Important information

Typology Course
Start Kolkata
  • Course
  • Kolkata

Important information

Where and when

Starts Location
On request
INDIAN INSTITUTE OF MANAGEMENT CALCUTTA Diamond Harbour Road Joka, 700104, West Bengal, India
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Starts On request
INDIAN INSTITUTE OF MANAGEMENT CALCUTTA Diamond Harbour Road Joka, 700104, West Bengal, India
See map

Course programme

At IIM-C we firmly believe that information is power. In the years to come the need for increased sharing of information will govern the changes in organizational structure. A basic understanding of information systems is thus mandatory. We endeavor to ensure that you drive the e-commerce revolution. These courses not only equip you with software tools but also impart an understanding of the hardware which will help you set design your own database. It's time you started your own dotcom at IIMC.


An organization is considered effective when it satisfies the interests of all its stakeholders. In other words, organizational effectiveness is the ability of an organization to successfully account for its outputs and operations to its various internal and external constituencies. Effectiveness is thus a key measure of success of an organization. In this course we examine the role of IT in ensuring organizational effectiveness.

In today's information age, it is becoming increasingly important for organizations to manage their information resources effectively. Rapid growth of the service industry, the blurring borders between manufacturing and service, the increasing uncertainties in business environments and the resulting need for greater information processing have fuelled the information economy. In such an information economy, the importance of IT can hardly be exaggerated.
Course Objectives

In this course we aim to enable students

1. to enable them to recognize the potential role IT can play in a given business.
2. to plan for information systems (IS) and IT applications for an organization,
3. to analyze organizational processes and appreciating the need for business process reengineering
4. to understand the need for consciously managing change resulting from the use of IT in organizations

Course Content

The course will contain the following modules:

1. Introduction (3)
2. What is organizational effectiveness
3. Foundations of Information Systems

1. Top-Down Strategic planning approaches (7)
2. Need for planning IS strategically.
3. Critical Success Factors Approach
4. Case: Otisline
5. Value Chain Approach
6. Case: Zara
7. Concept of Information Intensity

1. Internal Systems Approaches (2)
2. Gap Analysis
3. Inside-out Innovation Approach

1. Other Approaches (3)
2. Understanding process analysis
3. Techniques for process analysis
4. Framework for process reengineering

1. Management of Change (4)
2. Understanding change resulting from introduction of IT
3. Case: IOCL- Project Manthan
4. Handles to manage change
5. Case: Wikis at Dresdner Kleinwort Wasserstein:


The course will be conducted through a mix of lectures and case studies. An important aspect of the learning process will be a group project which involves an exercise in strategic planning of information systems for a firm in a specific industry.

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