Course in Information Technology Infrastructure Library

Information Technology Infrastructure Library - is a set of best practices and guidelines that define an integrated, process-based approach for managing information technology services. ITIL can be applied across almost every type of IT environment. ITIL began in the 1980s as an attempt by the British government to develop an approach for efficient and cost-effective use of its many IT resources. The best practice processes promoted in ITIL are supported by the British Standards Institution's

Standard for IT Service Management (BS15000). The main focus of IT Service Management (ITSM) is generally divided into two main areas, Service Support and Service Delivery. Together,these two areas consist of 11 disciplines that are responsible for the provision and management of effective IT services. This paper briefly explains the features and benefits of ITIL.