Course in IT Service Arena (ITSA)

IT Service Arena popularly referred to ITSA is eight weeks curriculum that has been commenced with the key goal of producing specialized experts in the domain of IteS for Technical Support services, who can troubleshoot the tribulations associated to CPU hardware, software, peripherals in addition to Internet over the handset in addition to accommodate to the customer's technological queries productively.

The program has 3 modules each casing subsequent area:

Module1: IT

* Hardware fundamentals
* Network necessary concepts
* Windows Operating Systems (2000 2003 2007 XP)
* Operating Systems - matters in addition to decrees
* Microsoft Office - MS office Suite
* Internet Explorer
* Outlook 2003 & 2007
* LAN, WAN, MAN, VPN


Module 2: Soft Skills (communication skill sets)

* Overture to Soft Skills & help desk
* Call opportunity in addition to concluding
* Active Listening skills
* Email prerequisites in addition to Chat fundamentals
* Service distinction


Module 3: Communication Skill

* Opening to Consonant resonance
* Voiced and unspoken Consonant Sound / Cluster
* Diphthong
* Syllable, Syllable strain with regulations of Syllable strain
* Intonation plus regulations
* Noun, Pronouns plus Articles
* US traditions
* Adjectives, Verb, Adverb, Conjunction
* Prepositions furthermore Tenses
* Vocabulary in addition to glibness