Course in Management of Service Organisations

Indian Institute of Management Calcutta
In Kolkata

Price on request
You can also call the Study Centre
33246... More

Important information

Typology Course
Start Kolkata
  • Course
  • Kolkata
Description

Venues

Where and when

Starts Location
On request
Kolkata
INDIAN INSTITUTE OF MANAGEMENT CALCUTTA Diamond Harbour Road Joka, 700104, West Bengal, India
See map
Starts On request
Location
Kolkata
INDIAN INSTITUTE OF MANAGEMENT CALCUTTA Diamond Harbour Road Joka, 700104, West Bengal, India
See map

Course programme

In recent years, the group has provided new inputs through its research, teaching and consulting on corporate restructuring, merger activity, competitive strategies and international business. A few optional courses on these are offered and more are planned.

This is a course with a mix of lectures on concepts, case discussions on all kinds of industries including hotels, supermarkets, it education, banks, consultancy firms etc. and a live project on service expectations and delivery in the insurance business. The major concepts covered include
. Characteristics of services, service encounters, service tasks, standars and delivery systems.
. Strategic Service Vision
. Service Quality
. Process flows, bottlenecks and balancing
. Managing Demand and Supply
. Capacity planning in Service industry

Students that were interested in this course also looked at...
See all