Course in Management of Service Organisations

Indian Institute of Management Calcutta
In Kolkata

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Important information

  • Course
  • Kolkata

Important information

Where and when

Starts Location
On request
INDIAN INSTITUTE OF MANAGEMENT CALCUTTA Diamond Harbour Road Joka, 700104, West Bengal, India
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Course programme

In recent years, the group has provided new inputs through its research, teaching and consulting on corporate restructuring, merger activity, competitive strategies and international business. A few optional courses on these are offered and more are planned.

This is a course with a mix of lectures on concepts, case discussions on all kinds of industries including hotels, supermarkets, it education, banks, consultancy firms etc. and a live project on service expectations and delivery in the insurance business. The major concepts covered include
. Characteristics of services, service encounters, service tasks, standars and delivery systems.
. Strategic Service Vision
. Service Quality
. Process flows, bottlenecks and balancing
. Managing Demand and Supply
. Capacity planning in Service industry

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