Course on Operation Management

Operations Management is the field of study that deals with production of goods and services within an organization. Almost all organizations have one or more departments that are concerned with operations and management. Sometimes we might call these departments as manufacturing, materials management, purchasing, merchandising, field service, or other titles. Generally operations departments are responsible for a large portion of the firm's assets and a large share of its employee base. Furthermore, decisions made in the operations function have a strong impact on customers and financial performance. Consequently, management performance in the operations departments in an organization has a strong impact on the performance of the overall organization.

Course Contents

Module I: Operations Management Fundamentals
Operations Management Overview
Operations Strategy and Competitiveness
Product Design and Process Selection
Process Analysis

Module II: Operations Management Planning
Forecasting
Facility Location and Layout Decisions
Aggregate Planning and Capacity Planning
Material Requirement Planning (MRP)
Enterprise Resource Planning (ERP)

Module III: Operations Control and Scheduling
Total Quality Management (TQM)
Maintenance and Reliability Management
Project Management
Inventory Control
Operations Scheduling
Theory of Constraints and Synchronous Manufacturing

Module IV: Recent Trends in Operations Management
Supply Chain Management (SCM) and e-Business
Just-In-Time (JIT) and Lean Systems
Benchmarking
Business Process Re-engineering (BPR)
Six Sigma Approach

Module V: Case Studies and Applications of Operations Management
Case Studies in Operations Management
Applications and Cases in Service Operations Management
Operations Management issues for Indian and Global Manufacturing Firms
Use of Software in addressing Operations Management issues