Course in SAPCRM

VS INFOSOFT INDIA (P) LIMITED
In Secunderabad

Price on request
You can also call the Study Centre
40662... More

Important information

  • Course
  • Secunderabad
  • 30 hours of class
Description

Important information
Venues

Where and when

Starts Location
On request
Secunderabad
VS INFOSOFT INDIA (P) LIMITED #401, ARCHANA ARCADE, BEHIND RAMAKRISHNA HOTEL, OPP-RAILWAY RESERVATION COMPLEX,, Andhra Pradesh, India
See map

Course programme

SOLUTION OVERVIEW (Introduction)
Getting to know mySAP CRM
mySAP CRM - The complete solution
CRM architecture & Component integration
Key capabilities of mySAP CRM
Channels of interaction
Careers @ mySAP CRM
BASE CUSTOMIZING (SAP CRM & SAP R/3)
Overview of CRM Server Technology
Business partner master
Product master
Organization management
Pricing fundamentals
Condition technique and pricing procedure determination
Territory management
Transactions processing
Activity management
Partner processing
People centric CRM
3) MARKETING
Introduction
Marketing planning - elements
Campaign management
Segmentation of business partners
Segment builder tool
Personalized mail forms
External list management
4) Sales
Sales Order Mgmt.
Quotations and Contracts.
Opportunity Management
Task & Activity Management.
5) Service. (Overview)
Service Request, Service Ordering & Contract Mgmt.
Complaint Management
Case Management.
Installed base Management knowledgement Management
Workflow and Escalation Management
Workforce Management
6) MIDDLEWARE
Introduction
BDoc and types of BDoc
BDoc Modeler
Error fixing
7) E-COMMERCE (INTERNET SALES)
Introduction
B2B and B2c scenarios
Product catalog
Product proposals:
Top n products
Cross selling
Up selling
Down selling
Partner product range
8) MOBILE SALES
Introduction
Architecture and setup
Administration console
Client console
Mobile application studio
Mobile repository server
9) CUSTOMER INTERACTION CENTER
Interaction center overview
Framework and components
IC Winclient profile and configuration
Visible component configuration:
Action box
Remainder scripting
Application area
Navigation Area
Interactive scripting
Hidden component configuration
IC Webclient Profile and Configuration. (Overview)