Course

In Secunderabad

Price on request

Description

  • Type

    Course

  • Location

    Secunderabad

  • Class hours

    30h

Facilities

Location

Start date

Secunderabad (Andhra Pradesh)
See map
VS INFOSOFT INDIA (P) LIMITED #401, ARCHANA ARCADE, BEHIND RAMAKRISHNA HOTEL, OPP-RAILWAY RESERVATION COMPLEX,

Start date

On request

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Course programme

SOLUTION OVERVIEW (Introduction)
Getting to know mySAP CRM
mySAP CRM - The complete solution
CRM architecture & Component integration
Key capabilities of mySAP CRM
Channels of interaction
Careers @ mySAP CRM
BASE CUSTOMIZING (SAP CRM & SAP R/3)
Overview of CRM Server Technology
Business partner master
Product master
Organization management
Pricing fundamentals
Condition technique and pricing procedure determination
Territory management
Transactions processing
Activity management
Partner processing
People centric CRM
3) MARKETING
Introduction
Marketing planning - elements
Campaign management
Segmentation of business partners
Segment builder tool
Personalized mail forms
External list management
4) Sales
Sales Order Mgmt.
Quotations and Contracts.
Opportunity Management
Task & Activity Management.
5) Service. (Overview)
Service Request, Service Ordering & Contract Mgmt.
Complaint Management
Case Management.
Installed base Management knowledgement Management
Workflow and Escalation Management
Workforce Management
6) MIDDLEWARE
Introduction
BDoc and types of BDoc
BDoc Modeler
Error fixing
7) E-COMMERCE (INTERNET SALES)
Introduction
B2B and B2c scenarios
Product catalog
Product proposals:
Top n products
Cross selling
Up selling
Down selling
Partner product range
8) MOBILE SALES
Introduction
Architecture and setup
Administration console
Client console
Mobile application studio
Mobile repository server
9) CUSTOMER INTERACTION CENTER
Interaction center overview
Framework and components
IC Winclient profile and configuration
Visible component configuration:
Action box
Remainder scripting
Application area
Navigation Area
Interactive scripting
Hidden component configuration
IC Webclient Profile and Configuration. (Overview)


Course in SAPCRM

Price on request