Customer Service

West Herts College
Inhouse

Price on request

Important information

  • Course
  • Inhouse
  • Duration:
    2 Years
Description


Suitable for: This NVQ is ideal for employees working in a Customer Service environment.

Important information
Venues

Where and when

Starts Location

Inhouse

What you'll learn on the course

Customer Service Skills
Customer Care

Course programme

Entry Qualifications

Train to Gain NVQs are available free of charge to all employees aged 19-64 that do not already have a full Level 2 qualification.

Information about the course

This NVQ is ideal for employees working in a Customer Service environment.

Learners must achieve 7 units in total two mandatory units plus a choice of five from the options stated.

Mandatory units

The following two core units are compulsory covering the areas essential for success in this work:

  • Prepare yourself to deliver good customer service
  • Provide customer service within the rules

Tailor your course to your experience and skills with a choice of five units from the following:

Choose a minimum of one unit from this section

  • Give customers a positive impression of yourself and your organisation
  • Promote additional services or products to customers
  • Process customer service information
  • Live up to the customer service promise
  • Make customer service personal
  • Go the extra mile in customer service
  • Deal with customers in writing or using ICT
  • Deal with customers face to face
  • Deal with customers by telephone

Choose a minimum of one unit from this section

  • Deliver reliable customer service
  • Deliver customer service on your customers premises
  • Recognise diversity when delivering customer service

Choose a minimum of one unit from this section

  • Recognise and deal with customer queries, requests and problems
  • Resolve customer service problems

Choose a minimum of one unit from this section

  • Develop customer relationships
  • Support customer service improvements
  • Develop personal performance through delivering customer service