CUSTOMER SERVICE COURSE ONLINEGlobal Edulink
£ 330 - (Rs 26,906)
What you'll learn on the course
COURSE CURRICULUM 1. CUSTOMER SERVICE PRINCIPLES 2. CUSTOMER SERVICE ESSENTIALS 3. SETTING CUSTOMER SERVICE GOALS & OBJECTIVES 4. COMMUNICATION SKILLS FOR CUSTOMER SERVICE 5. CUSTOMER SERVICE TECHNIQUES 6. HOW TO MANAGE CUSTOMER SERVICE TEAM 7. IMPROVING YOUR CUSTOMER SERVICE LEADERSHIP 8. LEADING CUSTOMER SERVICE TEAM 9. TEAMWORKING AND TEAM BUILDING 10. HANDLING CUSTOMER COMPLAINS 11. HOW TO WORK WITH UNHAPPY CUSTOMERS 12. HOW TO GAIN BACK LOST CUSTOMERS 13. TELEPHONE TECHNIQUES 14. TELEPHONE ETIQUETTE 15. TELEPHONE CUSTOMER SERVICE 16. POWER OF TELEPHONE COURTESY 17. INTERNAL CUSTOMER SERVICE 18. CUSTOMER SERVICE AT CALL CENTRES
This qualification is suitable for learners aged 16 and above. This qualification gives learners the opportunity to develop the skills and knowledge needed to deliver customer service in a range of industries and contexts. This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets. The qualification is a competence based qualification and is suitable for a wide range of candidates in employment who wish to enhance their career prospects.