Customer Service Diploma

Customer Service
NCFE & EDL Diploma
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A distance learning course is the ideal way to gain a Customer Service Diploma. Whether you're looking to go on to further education, improve your job prospects or expand your knowledge, distance learning Customer Service is a flexible and convenient course, which allows you to comprehensively prepare for an exam or career through home study. What's more, because the distance learning Professional Diploma in Customer Service Course is a fully comprehensive course, no prior knowledge is required.

This Home Learning programme has been developed to enable those working, or hoping to work, in a customer service role, in any type of organisation or context, to acquire and develop, a level of understanding and skills that will help them to service customer requirements in a professional, effective, and efficient manner.

In this increasingly competitive world there are many organisations, which on the face of it offer potential customers the same products or services, The organisations that understand the importance of customers and how dealing with them in a way that not only meets, but exceeds their expectations are the ones that stand out from the rest, become the successful market leaders and that grow and prosper.

Exceptional customer service does not just happen; it must be planned for and delivered by staff at all levels, in all disciplines and in every area of the organisation working together as a team. It requires staff to be trained to understand the principles and practices involved and to be equipped with the knowledge and skills to deliver it.

KEY TOPICS
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Module 1: Understanding customer service
Module 2: Knowing the customer service rules
Module 3: Making customer service personal
Module 4: Improving the customer relationship
Module 5: Monitoring and solving customer service problems
Module 6: Processing customer service complaints
Module 7: Working with others to improve customer service
Module 8: Promoting continuous improvement in customer service
Module 9: Developing customer service skills

HOME STUDY SUPPORT
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You will be provided with comprehensive materials designed to provide you with everything required to complete your course of study. You will have your own personal tutor helping you with your course work and with any questions you may have. Plus you can contact our Student Advisors by email or phone for all the practical advice you may need – so we really are with you 100%.

What's more, you'll have access to the online student portal, where you can interact with other students, browse our resource library and manage your account.

COURSE ASSESSMENT
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We send the full course out with the units listed above, you then read through the course in your own time and complete the assignments which you send to your tutor for marking. There is no word count for these assignments. However, one sentence answers will be rejected and you will have to re-submit it for marking.

Upon verification of the activities, exercises and assignments, a certificate of achievement will be awarded by NCFE & EDL, as confirmation that your written work has met all of the learning outcomes and assessment criteria for the programme.

COURSE DURATION
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We recommended you spend approximately 360 hours of your time studying for the course name. The pace of study is completely up to you. To give an example, if you dedicate 6 hours a week to the course it would take you a year to complete but if you could spare 12 hours a week you could complete it in six months.

Get started today, and you can earn your Professional Diploma in Customer Service in as little as six months, or take up to a year, if you prefer – the choice is yours.

HOME STUDY COURSE ENTRY REQUIREMENTS
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All Students must be 16 years of age or above. Students must have completed 10+2 in any stream or equivalent.

The good news is that no prior learning knowledge or experience is essential to take this course. This course is openly available to anyone wishing to learn more about Customer Service and would like to take part in a highly rewarding home study course. We believe that everyone should have the opportunity to expand their knowledge and study further, so we try to keep our entry requirements to a minimum.

You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with full tutor support.

COURSE FEES
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Our aim is to provide you with the best deal available, therefore the registration fee, certification fee and full tutor support is included in the course price for you. The enrolment fee for the Professional Diploma in Customer Service home study course is Rs. 40,027, though for a limited time we are offering you the opportunity to pay only Rs. 32,022 which is a 20% discount if you enrol online and pay in full.

You can also avail a 10% discount if you opt to pay in 50/50. You can enrol online today by paying a deposit of Rs. 18,012 and one payment of Rs. 18,012 next month.

You can also opt for our Easy Payment Plan and enrol online today by paying a deposit of Rs. 16,011 and then 4 equal payments of Rs. 6,004 per month. The first instalment is paid about a month after you receive your course.

COURSE QUALIFICATION
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NCFE Diploma in Customer Service
EDL Professional Diploma in Customer Service

This is a dual certification course. Successful Learners will be awarded an international qualification from NCFE and a professional Award from your college EDL. Fees for both are included in the course fee.

A Professional Diploma in Customer Service will improve your career opportunities, job prospects and provide a foundation for further education not only in India but in the US, Australia the UK and the rest of Europe.

Accreditation by NCFE is a guarantee of quality. It means that this learning programme has been scrutinised and approved by experienced educational professionals and is quality assured by NCFE and EDL.

About NCFE
More than 150 years of Vocational Awarding, NCFE can trace their record of working with colleges and other providers back to their founding organisation...

NCFE is recognised as an awarding body by the qualification regulators ('regulators') for England, Wales and Northern Ireland. The regulators are the Office of the Qualifications and Examinations Regulator (Ofqual) in England, the Department for Children, Education, Lifelong Learning and Skills (DCELLS) in Wales and the Council for Curriculum, Examinations and Assessment (CCEA) in Northern Ireland.

POSSIBLE CAREER PATHS
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Customer Services Manager
As a customer services manager, it would be your job to make sure that customers' needs and expectations are satisfied. You could be responsible for anything from managing a customer service team and dealing with enquiries in person, to developing customer service standards for a large company. Your typical duties would include: Helping to develop or update customer service policies and procedures Managing or leading a team of customer services staff Handling enquiries from customers Handling complaints from customers Advising customers on the organisation's products Investigating and solving customer problems escalated from other customer service staff Liaising with customers regarding an unexpected event, such as a security issue, a recall, or a customer being taken ill Authorising refunds or other compensation to customers Ensuring accurate records are kept of communications with customers Analysing key metrics to determine how well customers are being served Meeting with management to report on customer service and discuss improvements Preparing or writing information for customers Developing or improving feedback or complaints procedures Helping to recruit, train and appraise new staff Keeping up to date with the company's products Keeping up to date with developments in customer service best practice e.g. by reading journals, attending meetings and courses and any changes in relevant legislation.

WHAT’S INCLUDED
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Your course fee covers everything you will need to successfully complete the Professional Receptionist home study course and earn your award:

1. All textbooks, study folders, and/or online learning aids designed for distance learning.
2. A full range of student services, including:
Tutor marked assessments (TMAs)
Access to the online student portal (Student Chat, Forums and Online Support Resources)
Comprehensive Study Guide & Study Plan
Guide to Effective Study Techniques
How to approach exams without fear
3. An NCFE Quality Assured Diploma upon course completion.
4. An EDL Professional Diploma upon course completion.
5. One year educational support by e-mail, post, or fax.
6. Free postage and packaging

FURTHER COURSE INFORMATION
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If your course is being delivered online, please ensure you meet the minimum requirements below.

For Windows:
Windows 98, 2000, XP, Vista, Windows 7 - Acrobat Reader 4.0 and above

For Macintosh:
Mac OS X, Mac OS 9.2 - Acrobat Reader 4.0 and above

From time to time we may enrol our students with our partner sites; this is dependent on the number of students enrolling on a particular course and course material availability. If this happens, nothing changes for you other than the name of the college administering your course. We will continue to be your point of contact; you will get the exact same course you have enrolled on with the same high level of quality content and support.

The course can be enrolled upon by students Internationally. There are no deadlines for enrolments.

WHAT TO DO NOW?
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Step One: It's simple - all you need to do now is choose whether you want to pay in instalments or in full and then click on the relevant enrolment button at the top of this page.

Step Two: Once you have selected your payment option to enrol you will be redirected (this can take a few seconds) to our PayPal payment page for you to select your payment method and complete your enrolment.

Step Three: Within 10 days your enrolment papers and course materials will be with you. A tutor and a dedicated support advisor will also be allocated to you.

That's it..... Thanks and wishing you the best of luck with your studies.