Customer Service

Customer Service (Routes to Employment)

Wakefield College
In Wakefield (England)

Higher than Rs 100000

Important information

  • A Level
  • Wakefield (England)
  • Duration:
    4 Days
  • When:

Good customer service skills are essential in a wide range of organisations, and this short course will provide you with a good introduction to the subject.

Important information

Requirements: Entry Requirements There are no formal entry requirements.


Where and when

Starts Location
Margaret Street, WF1 2DH, West Yorkshire, England
See map

What you'll learn on the course

Customer Service Skills
Office IT
Customer Service
Communication Training
Skills and Training

Course programme

What you will Study * Know how to deliver good customer service * Understand different communication methods * Know how to provide good customer service in line with organisational procedures * Know how to deal effectively with customer queries, problems and complaints
How you will Learn You will learn in a classroom setting.
How you will be Assessed You will take an externally set and marked test at the end of the course.

Additional information

Fee Information This course is free of charge for anyone claiming benefits, or for the unemployed spouse of anyone claiming benefits. If you are not claiming JSA or ESA (WRAG) you will need to sign a form declaring that you are actively seeking employment and also provide evidence that you are claiming a benefit.