Dealing with Difficult Behavior / People

This teaching program enhances skills for managing and dealing with complex people and behavior in business surroundings. The candidate will get insights into what comprises of complex people, difficult workers and bad-behavior. The candidate will amplify the skills and awareness in organizing optimistic and pessimistic behavior and eventually increasing effectiveness in managing those hard and challenging situations.

In house teaching for people desiring to attain an insight into the reasons of people behaving in tough manners and developing plans and methods in dealing with such tough populace and behavior at work place.

The main aim of the program is to enable applicants to:
• Considering the reasons of tough behavior
• Recognizing various behavior kinds and the ways in dealing with them
• Considering the effects of their behaviors on others
• Learning methods in dealing with tough or angry people
• Practicing six steps approach in dealing with complicated behaviors
• Delivering feedbacks strongly
The main contents of the program are as follows:
• Kinds of difficult behavior
• Effect of behavior
• Anger-management
• Deal with difficult behavior
• Give feedback
The ways adopted for teaching are as follows:
• Mentor presentations and inputs
• Individual and small-group tasks
• Group discussions
• Work book summarizing the methods to deal with difficult populace