Diploma in Administrative Services

Topics Sub Topics
Meaning and
Importance of trade
and commerce.
Introduction to Commerce, Trade: Internal &
External. Aids to Trade, Stages in the Evolution of
Commerce, Comparison between all stages

Forms of Business
Organizations.
Factors affecting the choice, Sole Trading,
Partnership, Joint Family Business, Cooperative,
Joint Stock Company

Transport Need-Importance-Modes of Transport.

Insurance Need- functions-principles-types of insurance-brief
idea about types of policies.

Banking Procedures Meaning and functions of money-role of banks-
Type of Banks-Types of Bank accounts-general
and brief idea of Central Bank and its functionscredit
and their procedures.

Organization of
Trade
Home trade and foreign trade, Types of Internal
Trade, Functions of Wholesalers & Retailers,
Itinerant Retailers, Non Itinerant Small & Large
Retailers

Marketing Meaning and Importance of marketing - Functions,
Market research

Salesmanship and
Display
Meaning and Importance- Steps in the Process-
Fundamentals - Selling Qualities of Salesperson -
Types of Display

Sale of goods Methods of sale-nature of sale transactions- sales
routine -modes of payment-settlement of accounts.

Negotiable
Instruments:
Instruments of credit Cheques, Bills of Exchange,
Promissory Note

Introduction to
Book Keeping &
Accountancy
Meaning, objects, utility and importance of Book-
Keeping.

Double Entry
System, Account
Principles and merits of double-entry Book-
Keeping, Account, Types of Account, Rules,
Terms

Journal and ledger
posting.
Meaning, Ruling, , Posting, Exercises
Subdivision of
journal
Goods Journal, Purchase Book, Sales Book,
Returns Book, Exercises

Cash Book and
Petty Cash Book
Single Column, Double Column, Triple Column,
Petty Cash : Simple and Analytical, Exercises

Bank
Reconciliation
Statement
Meaning, Starting with Balance/ Overdraft of
Cash Book, Starting with balance/ Overdraft of
Passbook., Exercises

Preparation of Trial
Balance.
Meaning, Debit Balances, Credit Balances,
Preparation of Trial Balance, Exercises

Rectification of
errors.
Types of Errors and Reasons for Error, Errors that
affect, not affect the Trial Balance, Errors of
Omission and Errors of Commission,
Compensating Errors, Errors of Principles,
Exercises

Introduction to
Final Accounts
Meaning, Preparation of Trading Profit & Loss
Account from Trial Balance

Information about
SNDT Women's
University
Organization, History, Vision Mission
Information about
India
Geographical - area, frontiers, coastlines, states,
Capitals, Towns, Languages, Rivers, industries,
Transport, Rail-Road-Air-ways, National flag,
Emblem etc.

Indian Constitution Nature, features, directive principles, elections,
parliament, Prime Minister, citizenship.

Indian History Independence struggle - Personalities associated.

Indian today In politics, In Science, In Space - Personalities
associated. Important events of the current era

Indian Geography Important Indian places/towns/monuments

Abbreviations How to make and abbreviations related to
Secretarial Correspondence and work, banks,
political parties commercial institutions etc.

Trade Names Important trade names and trade %Marks

Discussions on the current topics appearing in the
news.

Personal Grooming Importance, Hygiene, Ethics, Manners.
Visual impression and Poise
Hands and Feet
care
Manicure and Pedicure Waxing
Skin Care Facials and cleansing strokes
Make up Day - Evening
Hair Care Oil Massage and Protien
Heena treatment , Hair styles
Attire Suitability Dress Code
Journal
Practicals

Grammar Conjunctions
Comparisons
Reporting Conversation
Prepositional Phrases
Clauses : Subordinate

Spoken English Pronunciation vowels, consonants and diphthongs,
Simple conversation with superiors and between
equals
Giving instructions, suggestions, comments,
explanations
Etiquettes of formal communication/Phatic
communication
Loud reading
P P
Writing Study of common errors : Semantic -Lexical
Note making (Derivation of points) : 300 to 600
word passages
Precision in language use (Analysis of use and
usage)
Extended writing on current social issues
Book reports

Formal Letters Commercial letter structures
Communication for enquiry
Responding to enquiry, simple instructions
Placing orders, accepting and refusing orders,
compromise/ alternative offers
Acknowledging receipt of goods
Statement of good will.
Communicating adverse re%Marks, responding to
complaints

Letter Styles Absolute block, semi block and mixed layout

Theory of
Communication
Definition : Process - Ingredients - Barriers
Prerequisites of efficient communication, 'You'-
perspective.
Commercial Language : appropriate clarity and
simplicity
Study of common pitfalls of jargon and
circumlocution

Reading Assigned passages and books

Book Keeping and Accountancy - II

Simple Methods of
Calculation
Shortcut Methods, for Multiplication & Division of
Different numbers

Ratio, Proportion
and percentages
Calculation of Percentages, Convergent of Fraction
into percentages & Percentage into Fraction
Indirect & Direct Proportion, Problems

Commission,
brokerage and
discount
Types of Commission, Methods and Problems
Average due date
Methods: Calculating the ADD after finding out
the due date Calculating ADD from given Due
Date
Calculation of
dividend rates and
payment
When the capital is made up of Debentures &
Simple Preference Shares; Cumulative Preference
Shares; Participating Preference Shares & Equity
Shares

Simple and
compound interests.
Methods and Problems
Graphical &
diagrammatic
presentation of data
( graphs & charts)
Explain the terms class intervals, class width, class
mark, frequency, cumulative frequency - less than
type - more than type.
Uses, Advantages, disadvantages- frequency
polygon, Histogram frequency curve, ogive - less
than type / more than type. Vertical bar diagram
horizontal bar diagram multiple, subdivided bar
diagram, pie charts.
Calculation of Mean Mode and Median

Consumer
Movement
Meaning, Concept, Aspects, CPA 1986, Features,
Rights, Responsibilities, Consumer Organizations
and their Role

Welfare state
Meaning, Definitions, Social Objectives, India as
a Welfare State

World Geography
World map - continents - Oceans - countries -
Capitals - Languages Currency, Time reading -
GMT, IST, Major Airports - Sea Ports -
Important places -Monuments

World Personalities
To cover 20 Personalities from the Past and
Present (From the background of Science,
Politicians/Statesman, Social etc)

Advancement of
Science
Foreign Terms &
their meaning
Cover the Latest in Science and Technology (
Refer CSR and Newspapers)

UNO and it's
organizations
History, Establishment, Charter, Purposes, Organs
and their functions, UN Achievements and
Failures.

Food and Nutrition.
Need, Nutrients, Micro Macro, Functions and
effects of Deficiency, Balanced Diet.
Major sports Cups and Trophies

Awards / Prizes National -International : National: Gallantry, Civil
International: Nobel, Megasaysay, Peace awards
etc

Books and Authors.
Famous Authors and Their Work, ( Current Refer
to the CSR)