Diploma In Airlines, Hospitality & Tourism Management

1. Common Aviation
Aviation History
Aviation Organisations
Aviation Terminology
Aviation Geography
Time Zones & Time Calculation
Aircraft Familiarisation
Airport Familiarisation
Airlines
Travel Documents
Customs & Currencies
Phonetic Codes

2. Cabin Crew
Cabin Crew Profession
Crew Member Training
Passenger Handling
In-flight procedures & emergencies
Duties after Landing
Flight Evaluation
Passengers with Special Needs
Food Service
Beverage Types
Alcoholic Beverages and
Cocktails

3. Air Ticketing & Reservations
Ticket Policies and Procedures
Luggage and Personal Effects
Computerised Reservation System
Fare Rules & Construction
Passports & VISA
Health Regulations

Meal & Beverage Services

5. First Aid
First aid-General
Shock and Fainting
Bleeding and Wounds
Fractures/Sprains, etc.
Burns
Choking
Respiratory Problems

6. Hospitality
Front office operations
Food & Beverage management
F&B Service
Flight catering operations

7. Personality Development
Communication
Confidence
Leadership
Group Discussions
Presentations
Personal Hygiene & Grooming
Hair & Skin Care
Motivation
Interview Techniques
Resume writing