Diploma Course in Communication Skills in English

Guru Nanak Dev University
In Amritsar

Price on request
You can also call the Study Centre
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Important information

  • Diploma
  • Amritsar
Description

Important information
Venues

Where and when

Starts Location
On request
Amritsar
Amritsar, Punjab, Punjab, India
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Course programme

The Guru Nanak Dev University's Faculty of Languages offers Diploma Course in Communication Skills in English to its students. The course structure for it is as follows:

1. Nature and Scope of Communication:
• Functions of Communication
• Communication Basics
• Communication Networks
• Informal Communication: Beyond the Organizational Hierarchy
• Tips for Effective Internal Communication
• Miscommunication
• Effectiveness in Managerial Communication
• Strategies for Improving Organizational Communication
• Case Studies

2. Business Communication Aids:
• Elements of Effective English
• Effective Paragraphs
• The Power of Reading
• Punctuation and Capitalization
• Referencing Styles
• E-mail Etiquette
• Business Terms

3. Business Writing:
• Written Business Communication
• Case Study

4. Business Correspondence:
• The Seven C’s of Business Letter Writing
• Effective Business Correspondence: Basic Principles
• Common Components of Business Letters
• Strategies for Writing the Body of a Letter
• Kinds of Business Letters
• Writing Effective Memos
• Case Study

5. Business Reports and Proposals:
• What is a Report?
• Purpose of Business Reports
• Steps in Writing a Routine Business Report
• Parts of a Report
• Corporate Report
• Business Proposals
• Format of Proposals
• Proposal Layout and Design
• Five Key Elements of Winning Business Proposals
• Case Studies

6. Meetings and Conferences:
• Planning a Meeting
• Meeting Process
• How to Lead Effective Meetings
• Strategic Issues Related to Effective Meetings
• Evaluating Meetings
• Minutes
• Planning a Conference
• Effective Meetings via Video Conferencing
• Web Conferencing
• Case Study

7. Effective Listening:
• What does ‘Listening’ Mean?
• Why are Managers Inherently Poor Listeners?
• Poor Listening Habits
• Types of Listening
• Effective and Ineffective Listening Skills
• Strategies for Effective Listening
• Payoffs to Effective Listening
• Barriers to Effective Listening
• Active and Passive Listening
• Leadership and the Role of Listening in Leadership Styles
• Case Studies

8. Business Presentations and Public Speaking:
• Business Presentation and Speeches
• Introduction to a Presentation
• Main Body
• Conclusion
• Controlling Nervousness and Stage Fright
• Business Presentations: Sample Outlines
• Effective Sales Presentations
• Case Study


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