Diploma in Customer Service

Diploma in Customer Service – Online

Global Edulink
Online
2 opinions
Special Emagister price

£ 449 - (Rs 38,804) £ 45 - (Rs 3,889)
+ VAT

Important information

  • Intensive course
  • Intermediate
  • Online
  • Duration:
    365 Days
  • When:
    Flexible
Description

Are you looking to develop your customer service skills? Give your career a boost with the well-recognised Global Edulink’s Diploma in Customer Service training qualification. Global Edulink, as a leading training courses provider in the UK, this course allows you to enhance your Customer service skills and prove to employers and recruiters that you’re able to provide Customer service duties to the highest standards.

The Diploma in Customer Service will develop knowledge and skills in key areas such as delivering customer service, customer retention, resolving customer problems, business principles, and managing own performance and professional development.

This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets. Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.

Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including:

Contract Centre Supervisor
Customer Service Team Leader
Customer Relations Advisor
Hotel Manager
Sales Manager

Important information
What are the course objectives?


Is this course for me?

This qualification is suitable for learners aged 16 and above. This qualification gives learners the opportunity to develop the skills and knowledge needed to deliver customer service in a range of industries and contexts.
This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets.
The qualification is a competence based qualification and is suitable for a wide range of candidates in employment who wish to enhance their career prospects.

How do I enrol?

On receiving your request, one of our staff members will call you or send you a message by explaining everything about the course you are requesting information, including how you can sign up, payment options, exam, and enrollment requirements etc.

Price for Emagister users: Special promotion price.

Requirements: There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds. Having experience and good academic background will be an advantage to study this course. Learners should be ages 16 or over to undertake the qualification. Good understanding of English language, literacy, numeracy and ICT are required to attend this course.

Venues

Where and when

Starts Location
Flexible
Online

Opinions

R

01/01/2016
What I would highlight Very insightful, good approach to teaching, and thought provoking at the same time. It is worth it.

What could be improved 9

Course taken: January 2016 | Recomendarías este centro? Sí.
V

01/01/2016
What I would highlight My experience so far has been great, I've purchased amazing course, had a fantastic time and love my course! You couldn't ask for anything more from Global Edulink.

What could be improved 9

Course taken: January 2016 | Recomendarías este centro? Sí.

What you'll learn on the course

Team Building
Telephone Skills
Stress Management
Customer Service Skills
Customer Care
Customer Service
Communication Skills
Teamwork
Team Training
Time management

Course programme

Description

ThisDiploma course of Customer Service is comprehensive and is designed to cover the following key areas. This course has been designed for 80 guided learning hours:

  1. Customer Service Principles
  2. Customer Service Essentials
  3. Setting Customer Service Goals and Objectives
  4. Communication Skills for Customer Service
  5. Customer Service Techniques
  6. How to Manage Customer Service Team
  7. Improving your Customer Service Leadership
  8. Leading Customer Service Team
  9. Team Working and Team Building
  10. Handling Customer Complains
  11. How to work with Unhappy Customers
  12. How to gain back lost Customers
  13. Telephone Techniques
  14. Telephone Etiquette
  15. Telephone Customer Service
  16. Power of Telephone Courtesy
  17. Internal Customer Service
  18. Customer Service at Call Centres
  19. Social Intelligence
  20. Negotiation Skills
  21. Time Management
  22. Work Life Balance
  23. Stress Management at Workplace
  24. Safety in the Workplace

Method of Assessment:

At the end of the course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.

Additional information

Why you choose us;

All the study materials are available in your student portal including Module book, Video, Mock exams and extra supportive materials such as interview tips, CV writing, etc. Access to Mock exam and mentor supports. Excellent and flexible mentor supports by our team of experienced tutors/trainers. Effective and efficient administrative service from our staff for your inquiries. Comfortable learning access to your student portal. Instant technical supports and live chat service for your inquiries. This is very helpful for international learners. Quick results and delivery of your certificate. Career development services and counselling. Support for finding a job – You can access and register for our job portal (jobsite) to find the employers.

Career path

There are different paths in which your career could develop. You can be a; Customer Service Supervisor Contract Centre Supervisor Customer Service Team Leader Customer Relations Advisor Hotel Manager Sales Manager Customer Service Manager