Diploma in Front Office Services(Part Time)

Kompass Aviation
In Ahmedabad, Mumbai, Gondiya and 14 other venues

Price on request
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Important information

Typology Diploma
Start At 17 venues
Duration 4 Months
Description

Important information
Venues

Where and when

Starts Location
On request
Ahmedabad
4th Floor, Above Manan Maruti Showroom, Near Vijay Cross Roads, Navrangpura, , 380009, Gujarat, India
See map
On request
Bhilai
143, New Civic Center, Bhilai, Chhattisgarh, India
See map
On request
Chhindwara
Mohbey Market, 1st Floor, 480001, Madhya Pradesh, India
See map
On request
Dehradun
79, Arhat Bazar, Saharanpur Road, Dehradun, Uttaranchal, India
See map
On request
Gondiya
Circus Ground, Shree Ram Square, Shankar Nagar, Ghat Road, 441601, Maharashtra, India
See map
See all (17)
Starts On request
Location
Ahmedabad
4th Floor, Above Manan Maruti Showroom, Near Vijay Cross Roads, Navrangpura, , 380009, Gujarat, India
See map
Starts On request
Location
Bhilai
143, New Civic Center, Bhilai, Chhattisgarh, India
See map
Starts On request
Location
Chhindwara
Mohbey Market, 1st Floor, 480001, Madhya Pradesh, India
See map
Starts On request
Location
Dehradun
79, Arhat Bazar, Saharanpur Road, Dehradun, Uttaranchal, India
See map
Starts On request
Location
Gondiya
Circus Ground, Shree Ram Square, Shankar Nagar, Ghat Road, 441601, Maharashtra, India
See map
Starts On request
Location
Imphal
South Babupara, Near DC's Office, Imphal West, 795001, Manipur, India
See map
Starts On request
Location
Jabalpur
3rd Floor, Bhasin Arcade, Opp. BTV, Katanga Crossing, Gorakhpur, 482001, Madhya Pradesh, India
See map
Starts On request
Location
Jaipur
Kalyan Colony, 1st Floor, Opp. Gaurav Tower, Above MOCHA, Malviya Nagar, 302018, Rajasthan, India
See map
Starts On request
Location
Kolhapur
155/5, Bazarpeth, A/p. Kankavli, Maharashtra, India
See map
Starts On request
Location
Mathura
56, Mayur Vihar, Near Ragunath Nursing Home, Dholi Pyau Road, Mathura, 281001, Uttar Pradesh, India
See map
Starts On request
Location
Mumbai
Unit No. 6, Paradigm - B Wing, Mindspace, Link Road, Malad (W), 400064, Maharashtra, India
See map
Starts On request
Location
Nagpur
Plot No.: 11, Next to ICFAI College, Hilltop, Ramnagar, 440033., Maharashtra, India
See map
Starts On request
Location
Nashik
Renukadevee Mahila Seva Samitee's Aviation Academy Plot No.13, Laxmi Nagar, Near Maleria Stop, College Road, 422005, Maharashtra, India
See map
Starts On request
Location
New Delhi
A1/28, 3rd Floor, Main Najafgarh Road, Janakpuri, 110058, Delhi, India
See map
Starts On request
Location
Pune
601, Yash Towers, Opp. DAV Public School, D. P. Road, Aundh, 411007, Maharashtra, India
See map
Starts On request
Location
Rajkot
Smt.R.V.Patel (Gardi) Institute of Aviation, Gardi Vidyapith, Kalawad Road, Anandpar,, Gujarat, India
See map
Starts On request
Location
Vadodara
3rd Floor, Indraprasth Avenue, Next to Urjita Hospital, VIP Road, Karelibaug,, 390018, Gujarat, India
See map

Frequent Asked Questions

· Requirements

- Age between 18 years and above - Education: 10+2 / Undergraduates

Course programme

The basic business of a hotel is to sell rooms. The Front Office is the department which is responsible for the thorough systematic methods of reservation, registration and assigning of rooms. The Front Office is the first and last point of contact with every guest and thus it plays a vital role in image building.

The course teaches you the role and responsibility of each component of the Front Office of a hotel. The course commences with the role of travel agent and airlines in the hotel industry and the functions of a front office. The course then goes on to discuss the various functional areas of front office-Information, Reception, Reservation, Telephones and Lobby. It also covers the various job positions-front office assistant, front office cashier, night auditor and lobby staff.

COURSE CONTENTS:

o Introduction to the Hospitality Industry
o Hotels & their categories
o Organization of a Hotel
o Differentiation of Guests
o Types of Guest Rooms
o Introduction to the Front Office
o Layout of the Front Office Department
o Organization & Basic Functions of the Front Office
o Skills of Front Office Personnel
o Types of Rooms, Rates & Plan
o Meal Menus related to Plans
o Reservation Terminology
o Sources of Reservations
o Modes & Types of Reservations
o The Reservation Chart
o Manual System of Reservation
o Revision & cancellations
o Automated Systems
o Role of the Reception
o Front Desk Counter
o Arrival & Departure Register
o Modes of Payment
o Night Shift Reception Procedures
o Lobby Desk
o Bell Desk
o Concierge Services
o Guest Relations
o General Procedures
o Telephone Exchange
o Organization of the Telecommunications Department
o Competencies of the Telephone Operator
o General Duties of a Telephone Operator
o Handling Telephone Equipment
o Information Board

Achievements for this centre

Additional information

Work placements: Provides 2 months Internships

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