DIploma in Service ManagementLTA School
Frequent Asked Questions
Students should be a Graduate or min HSC + 4 years work experience and are keen to pursue a career in the Service industry.
It is a developing field of study that focuses on a number of disciplines and proficiency. Service managers must possess many qualities including business and financial management ability, human-development and relationship skills with communication and information technology knowledge, which focuses on fulfilling the needs and expectations of customers. Services include all internal and external activities of organizations aimed at customer acquisition, retention and care.
Course Contents: Sales & Marketing, Service Management, Communication Skills, People Management Skills, Customer Relationship..etc
Advantage: Pursue a flexible management program with minimum adjustment to your daily schedule. Comprehensive coverage of management subjects with latest hassle free learning module.
Faculty: Professional trainers with rich industry and academia experience, having a modern training module with fresh course outline.
Methodology: Highly interactive and intellectually stimulating learning with role plays, management games, case studies to ensure maximum retention learning.