Dual Diploma in Customer Services & Ground Operations Management

Kompass Aviation
In Ahmedabad, Mumbai, Gondiya and 14 other venues

Price on request
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Important information

Typology Diploma
Start At 17 venues
Duration 6 Months
Description

Important information
Venues

Where and when

Starts Location
On request
Ahmedabad
4th Floor, Above Manan Maruti Showroom, Near Vijay Cross Roads, Navrangpura, , 380009, Gujarat, India
See map
On request
Bhilai
143, New Civic Center, Bhilai, Chhattisgarh, India
See map
On request
Chhindwara
Mohbey Market, 1st Floor, 480001, Madhya Pradesh, India
See map
On request
Dehradun
79, Arhat Bazar, Saharanpur Road, Dehradun, Uttaranchal, India
See map
On request
Gondiya
Circus Ground, Shree Ram Square, Shankar Nagar, Ghat Road, 441601, Maharashtra, India
See map
See all (17)
Starts On request
Location
Ahmedabad
4th Floor, Above Manan Maruti Showroom, Near Vijay Cross Roads, Navrangpura, , 380009, Gujarat, India
See map
Starts On request
Location
Bhilai
143, New Civic Center, Bhilai, Chhattisgarh, India
See map
Starts On request
Location
Chhindwara
Mohbey Market, 1st Floor, 480001, Madhya Pradesh, India
See map
Starts On request
Location
Dehradun
79, Arhat Bazar, Saharanpur Road, Dehradun, Uttaranchal, India
See map
Starts On request
Location
Gondiya
Circus Ground, Shree Ram Square, Shankar Nagar, Ghat Road, 441601, Maharashtra, India
See map
Starts On request
Location
Imphal
South Babupara, Near DC's Office, Imphal West, 795001, Manipur, India
See map
Starts On request
Location
Jabalpur
3rd Floor, Bhasin Arcade, Opp. BTV, Katanga Crossing, Gorakhpur, 482001, Madhya Pradesh, India
See map
Starts On request
Location
Jaipur
Kalyan Colony, 1st Floor, Opp. Gaurav Tower, Above MOCHA, Malviya Nagar, 302018, Rajasthan, India
See map
Starts On request
Location
Kolhapur
155/5, Bazarpeth, A/p. Kankavli, Maharashtra, India
See map
Starts On request
Location
Mathura
56, Mayur Vihar, Near Ragunath Nursing Home, Dholi Pyau Road, Mathura, 281001, Uttar Pradesh, India
See map
Starts On request
Location
Mumbai
Unit No. 6, Paradigm - B Wing, Mindspace, Link Road, Malad (W), 400064, Maharashtra, India
See map
Starts On request
Location
Nagpur
Plot No.: 11, Next to ICFAI College, Hilltop, Ramnagar, 440033., Maharashtra, India
See map
Starts On request
Location
Nashik
Renukadevee Mahila Seva Samitee's Aviation Academy Plot No.13, Laxmi Nagar, Near Maleria Stop, College Road, 422005, Maharashtra, India
See map
Starts On request
Location
New Delhi
A1/28, 3rd Floor, Main Najafgarh Road, Janakpuri, 110058, Delhi, India
See map
Starts On request
Location
Pune
601, Yash Towers, Opp. DAV Public School, D. P. Road, Aundh, 411007, Maharashtra, India
See map
Starts On request
Location
Rajkot
Smt.R.V.Patel (Gardi) Institute of Aviation, Gardi Vidyapith, Kalawad Road, Anandpar,, Gujarat, India
See map
Starts On request
Location
Vadodara
3rd Floor, Indraprasth Avenue, Next to Urjita Hospital, VIP Road, Karelibaug,, 390018, Gujarat, India
See map

Frequent Asked Questions

· Requirements

- Age between 17 to 30 years - Education 11th standard onwards / 10+1 / Undergraduates / Graduates (any discipline)

Course programme

All of us are customers. Each one of us purchase household items from superstores, malls and shopping bazaars. Each person buys groceries, clothes, electronic items, etc from these malls and megamalls. Also at times visit a multiplex to watch a movie.Either you travel by air, by road, or even by sea as a passenger you are a customer. You stay at hotels as a guest and still are a customer. In all these spheres of life one has to manage, take better care, maintain good relationships, and retain customers.

In today's fast changing and growing life style there is an immense need of qualified persons having knowledge of customer services. Students in this course are specifically trained on the most crucial factors of customer servicess. Candidates having thorough knowledge of this are in most demand in today's fast growing corporate segments and even in industries such as the retail industry, the hotel or the hospitality industry and even the travel and tourism industry including the airline and all associated industries relevant to these segments. On successful completion of this course, students could avail jobs in varied retail establishments, such as malls, multiplexes, departmental stores, corporate houses, hotel industry, cruise liners, travel agencies, tour operators and all such relevant industries.

COURSE CONTENTS

* Spoken English
o One month on English Speaking

* Grooming
o Personal Apprearance
o Hairstyles
o Eye Makeup
o Skin Care
o Grooming and Hygiene
o Applying Makeup

* Personality Development
o Presentation Skills
o Communication Skills
o Manners & Etiquettes
o Voice & Accent
o Group Discussions
o Telephone Etiquettes

* Airport Terminal Management / Ground Operations
o Map Reading
o Concept of Ground Handling
o Airport and its Attributes
o Basic Ticketing & Fare Construction
o Check in counter Operations
o Ramp & Baggage Management
o Lounge Management
o Passenger Relationship Management
o First Aid Training

* Customer Services Management
o Knowing customer's needs
o Delivering superior service
o Understanding body language
o Services in Retail Industry
o Services in Hotel Industry
o Services in Travel & Tourism Industry
o Handling customers
o Customer Satisfaction


Achievements for this centre


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