EFFECTIVE CLAIMS MANAGEMENT

National Insurance Academy
In Pune

Price on request
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Important information

  • Training
  • Pune
  • Duration:
    1 Week
Description

Important information
Venues

Where and when

Starts Location
On request
Pune
25, Baner Road, Balewadi, 411045, Maharashtra, India
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Course programme

Background
Claim Departments in Indian insurance companies generally focus on “Claims Handling” which is the claims process with emphasis upon claim review, investigation and negotiation. This excludes emphasis upon the monitoring and lowering of claims costs. “Claims Management” includes both the aspects besides Customer Satisfaction and Customer Care contributing to retention of business and enhancing brand image and reputation of the company. This programme is designed to deal with the subject in this new perspective to cover the entire gamut of Claims Management – its strategic role, cost-monitoring role, service aspect, redressal and customer satisfaction..

Objectives
This Programme aims towards enabling the participants to :

• Appreciate the difference between “Claims Handling” and “Claims Management”

• Understand intricacies of claims settlement

• Importance of Quality Management in Claims Management

• Claims estimating and reserving

• Handling fraudulent claims

• Handling claims related litigation

• To handle claims related complaints towards ultimate satisfaction of customer

Contents
• Claims case studies

• Quality in Claims Management

• Claims Estimating and Reserving

• Insurance Fraud and Handling Fraudulent Claims / Money Laundering

• Role of grievance cell, Insurance Ombudsman, Consumer Dispute Redressal Forum

• Customer Service Management through claims management


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