Exceeding Guest Expectations Online Course

Reception Academy
Online

£ 20 - (Rs 1,641)
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Important information

Typology Course
Level Beginner
Methodology Online
Duration 2 Weeks
Start Flexible
  • Course
  • Beginner
  • Online
  • Duration:
    2 Weeks
  • Start:
    Flexible
Description

This superb online training course on Exceeding Guest Expectations is ideal for anyone who would like to learn how to provide exceptional customer service and impress their guests.

Completing this online course will help you to continue your professional development and career progression from the comfort of your own home.

Important information
Venues

Where and when

Starts Location
Flexible
Online
Starts Flexible
Location
Online

Frequent Asked Questions

· What are the objectives of this course?

You will become more knowledgeable and gain an invaluable understanding of guest needs and learn how to make a guest feel special by going above and beyond of what is expected. Not only will you learn to anticipate your guests’ needs you will recognize how to offer solutions in a highly professional manner. Being able to anticipate your guests’ needs will help you greatly in developing your skills and stand out as an exceptional team member.

· Who is it intended for?

This course specifically caters to the needs of the hospitality industry and is ideal for those who already work in a customer facing environment wishing to enhance their customer service skills.

· Requirements

A passion for the Hospitality industry.

· Qualification

Certification of Completion

· What marks this course apart?

Reception Academy's students are trained in accordance with 5-star brand standards of international hotels. Through tailored courses, we prepare these skilled candidates to successfully embark upon Hospitality careers. In partnership with over 500 Hotels, we maintain a 95% employment success rate for our graduates. As an accredited institution of the BAC we can also offer visa application assistance for Non-EU students, subject to UK visa eligibility requirements.

· What happens after requesting information?

To enrol, book online: - Visit www.receptionacademy.com - Choose the course you want to do - Decide the preferred start date for your course - Select your preferred time - Choose your payment option (paid-in-full discounted rate or instalment rate) - Enter your details (including payment details) - You will receive an email confirmation of booking - Please complete the registration process by adding a password for your account.

· Why Reception Academy?

Reception Academy is the leading training school for short term vocational Hotel Training. The hotels we work with are well known and much respected in the industry. Through our connections with Hotels, we have taken great effort to learn their specific requirements and what qualities they look for when hiring hotel staff. Our unique concept provides a platform which connects fully trained students with hotels looking to recruit staff. Our successful high record of converting our inexperienced students into employed Hotel Receptionists, speaks volumes as to why people chose us. Feel free to watch our videos on the Reception Academy YouTube channel, which include testimonials from recruiters of major brands as well as previous students talking about the quality of our training.

What you'll learn on the course

Professional language skills
Hospitality Terminology
UK 5 star Hotel essential language skills
Customer Service
Professional Communication
Effective Communication
Customer Care
English
Hospitality
Hospitality Industry
Communication

Teachers and trainers (1)

TBC TBC
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TBC

Course programme

This online course enables you to navigate through previous slides in order to listen to conversations and instructions as many times as you find necessary.

Featuring professional audio voice-overs the user can listen to a native English speaker, further improving your English language skills when communicating.

All our courses are designed and created by professionals bearing in mind that learning should be interesting, fun and beneficial to the user.

All online courses are available instantly once purchased.

Topics covered:
  • What is exceeding expectations
  • What guests expect
  • Why you must stand out
  • How the Guest benefits
  • How exceeding expectations benefits you

Achievements for this centre

Additional information

Learn essential UK 5* Hotel language skills and start your career in the hospitality industry.

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