Fast Track Training in BPO & Call CentreInternational Career Academy
Price on request
- New delhi
This is a two months course offered by International Career Academy. This is a training mprogramme catered to the needs of those wanting to make career in BPO/Call Center.As the word implies Call Centre is a make contact with Centre. It is suspension bridge flanked by Customer as well as the Organization. The complete solitary dictum of a Call Centre is client concern in addition to fulfillment so that its connected organizations can cultivate rapidly in addition to have their commerce more toughen.For joining this training module one must have attained minimum qualification which is having completed 12th. It is also desirable that a candiate opting for this course must be well versed in english as well as hindi. In additon to these traits, candidates opting for this training module must be deboanir in their attitude and should carry a cool head on their shoulders irrespective of magnitude of the situation. This two months course will be telling you about BPO and Call Center Industry, operations related to Inbound as well Outbound,importance of english language and concentration on the syntax as well as language rules, concepts related to Customer Relationship Management, ecommerce, handling of the clients and techniques of handling conflict management as well as importance of the accent in this profession. Another area of utmost importance in this course would be connected to personality development, key elements in making of personality, importance of yoga , stress management, factors related to health like hair cutting, dressing, fitness, skin care issues in additon to many more concepts associated with the course module.